Neptune 2.7 vsp
- Thread starter Hbstar6881
- Start date
E 11 – Motor Control Communication Lost
The motor and the system control unit (DI) are unable to communicate.
When that happens, the pump shuts down.
Remove the User Interface Cover to the voltage compartments.
Refer to Step 1 in Wiring the Motor on page 10.
Verify that the wiring connectors on the circuit board in the Low Voltage Compartment are securely fastened.
Replace the User Interface Cover.
Press any Speed button to restart the motor.
If the fault continues to occur after verifying the wire connections, contact your pool professional or a qualified electrician for service.
The motor and the system control unit (DI) are unable to communicate.
When that happens, the pump shuts down.
Remove the User Interface Cover to the voltage compartments.
Refer to Step 1 in Wiring the Motor on page 10.
Verify that the wiring connectors on the circuit board in the Low Voltage Compartment are securely fastened.
Replace the User Interface Cover.
Press any Speed button to restart the motor.
If the fault continues to occur after verifying the wire connections, contact your pool professional or a qualified electrician for service.
Thank you. I had found that and check and all connections were good. Now screen shows “Remote Mode”. Found instructions on how to clear that. But it is not responding.
It gives me no options to select yes or no when I try to turn the remote mode off. I have the user manual here so I have all the info your posting.
Try a factory reset or file a warranty claim if the warranty is still active.
Try shutting off power for an hour and then restore power and see if it will work.
Check with the manufacturer to see what they advise.
Try shutting off power for an hour and then restore power and see if it will work.
Check with the manufacturer to see what they advise.
Last edited:
Try a factory reset.
Try shutting off power for an hour and then restore power and see if it will work.
Check with the manufacturer to see what they advise.
File a warranty claim if nothing works.
Try shutting off power for an hour and then restore power and see if it will work.
Check with the manufacturer to see what they advise.
File a warranty claim if nothing works.
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So if I want to take the motor off the pump to take it to get looked at will water continue to drain out?
