HI,
New SWG build 'professionally' retrofitted in February- the cell is vertical with hump side up, followed by the flow switch.
I just started the pool last week. I brought up the pool to 3200 PPM tested by the Taylor K-1776 however the Hayward T15 SWP persistently read 2600 PPM. Checke the cell for debris etc then unplugged the cell and plugged it in as mentioned previously someplace in the forum and now shows 2800 PPM. Called Hayward technical support who are completely useless - I have no idea why they employ a live person as they could automate their useless answers, as effectively she asked me to look up the website for programming and troubleshooting (no info about that of course). I called up one of the local authorized service and was told that it was common to have a discrepancy between the Taylor 10ml sample report vs the Clorinator cell larger sample and suggested I bring the PPM up to the Chlorinator reported level. Unfortunately, there is limited corrective calibration with this controller with a brief mention in the manual of accessing through the diagnostic menu setting as attached pic.
I smell a rat partly because of the unexplained jump in the reading and other very few posts on this problem but my cell is effectively new ( Somebody mentioned a hump down position for a horizontal cell which does not apply to me) - or am I just a skeptic ?
Does the horizontal or vertical layout of the cell make a difference - should not as Hayward allows for both? I guess I could be persuaded to coax the 'professional'
installer to route the pipes horizontally and lose the compact layout and sacrifice the unsuspecting rose bush next to the pad if it made so much of a difference.
Thanks!

New SWG build 'professionally' retrofitted in February- the cell is vertical with hump side up, followed by the flow switch.
I just started the pool last week. I brought up the pool to 3200 PPM tested by the Taylor K-1776 however the Hayward T15 SWP persistently read 2600 PPM. Checke the cell for debris etc then unplugged the cell and plugged it in as mentioned previously someplace in the forum and now shows 2800 PPM. Called Hayward technical support who are completely useless - I have no idea why they employ a live person as they could automate their useless answers, as effectively she asked me to look up the website for programming and troubleshooting (no info about that of course). I called up one of the local authorized service and was told that it was common to have a discrepancy between the Taylor 10ml sample report vs the Clorinator cell larger sample and suggested I bring the PPM up to the Chlorinator reported level. Unfortunately, there is limited corrective calibration with this controller with a brief mention in the manual of accessing through the diagnostic menu setting as attached pic.
I smell a rat partly because of the unexplained jump in the reading and other very few posts on this problem but my cell is effectively new ( Somebody mentioned a hump down position for a horizontal cell which does not apply to me) - or am I just a skeptic ?
Does the horizontal or vertical layout of the cell make a difference - should not as Hayward allows for both? I guess I could be persuaded to coax the 'professional'
Thanks!
