Recent content by japoolspa

I all sounds like an IP addressing issue. PA and computer are not on the IP same address. If you can use your SL by phone app while PA doesn't appear in local systems, the PC is on a different network/subnet than the SL. I asked if your old router works. Do a test. Download the Pentair SL...

I don't think the mesh router is a problem here because you are not using wifi. Does your old router still work?

I'm stumped without being there and trying several things. The fact that it works sometimes makes it tough. The fact that it ever worked at all without your PA appearing in the local systems box is even more puzzling. I was working on possibly your PA is on a different subnet than your PC. If...

Please confirm: Is your indoor Transceiver connected to a router port with an ethernet cable? Is your PC mentioned above connected to your router (same router) with an ethernet cable, or by wifi? Can you connect to your Pentair system with a smartphone running screenlogic while on Cellular...

Are you sure your ethernet cables are good?

Please confirm: Is your indoor Transceiver connected to a router port with an ethernet cable? Is your PC mentioned above connected to your router (same router) with an ethernet cable, or by wifi? Can you connect to your Pentair system with a smartphone running screenlogic while on Cellular...

Are you referring to the "start up screen" on ScreenLogic Connect PC software? Are you saying you've NEVER seen your system appear under "Local Systems"?

Sounds like you are using the ScreenLogic Wireless Connection Kit to connect your outdoor ET to your router. Let's be specific: This is not a Wifi connection. It is a wireless bridge using indoor and outdoor transceivers to connect the ET to the Protocol Adapter wirelessly. The PA then converts...

When you launch the updater app it should find your protocol adapter and it's Pentair i.d. and the ip address: Local systems: Pentair: XX-XX-XX (192.168.x.x) The Pentair id is the last six digits of the mac address printed on the side of the adapter. Your adapter lost it's crucial id config...