New liner, wrinkles and a leak

[Chief2505]

Last June I had an allegedly reputable pool company replace my liner. I had water under the liner so I had them install a drain tile all around my pool per their recommendations. I filled the pool and had no troubles until it quit raining in July and I noticed I was loosing water. I did the bucket test and confirmed I had a leak! Called the pool company, calls went unanswered for 2 weeks. They finally returned my call, came out and tightened all the bolts up on skimmers steps lights etc. Marked the water level, they came back a week later and said yup you have a leak! You find the leak we will come fix it. I was not happy with that answer but let it slide.
I closed the pool last September, lowered the water down to half way down the return.

Last week I decided to start checking the pool and pulled the winter cover back to have a peek see. The water dropped to about 1 1/2" below the top of the light over the winter. And of course since I have a water table problem anyway you guessed it! I have a brand new liner full of wrinkles! I contacted the company again and told them I found the leak, they said they will be in touch with me to arrange taking care of the leak.

Is there anyway to fix the wrinkles in the liner? Should I finish draining the pool and try to flatten the liner then refill? I am pretty certain that if the pool had remained full through the winter I would not have the wrinkles from the ground water?

So far I have not heard from the pool company. How long should I give them before I hire someone else? I stopped at the pool store Saturday. They took my information and said the service manager would be in touch.

 

[ajw22]

Draining the pool can make the liner problems worse.

Fill the pool up and see how the liner lays.

You can grab the liner with a toilet plunger and drag the wrinkle out.

The pool company can bring their vacuums in and suck the liner back against the walls as the pool fills. If they used vacuums during installation. The normal process is a blower to pull the liner tight to the frame, then straighten the wrinkles. Add water slowly with the blower running, tweaking the liner as needed.

How you deal with it depends on how the liner lays once it has water in it.

The pool company should be helping you get the wrinkles out.

I think you have been too patient and nice with the pool company.

Show us pictures of your situation.

 

[Chief2505]

Draining the pool can make the liner problems worse.

Fill the pool up and see how the liner lays.

You can grab the liner with a toilet plunger and drag the wrinkle out.

The pool company can bring their vacuums in and suck the liner back against the walls as the pool fills. If they used vacuums during installation. The normal process is a blower to pull the liner tight to the frame, then straighten the wrinkles. Add water slowly with the blower running, tweaking the liner as needed.

How you deal with it depends on how the liner lays once it has water in it.

The pool company should be helping you get the wrinkles out.

I think you have been too patient and nice with the pool company.

Show us pictures of your situation.

They were going to come next week but I have to be out of town and they want me here when they are here. Anyway, I have not completely removed the winter cover yet because there is hardly any water in the shallow end. And I obviously cannot run the pump and they think they will need to remove light to repair the leak and they prefer the water level to remain low for now. My water pressure is not great, I only get 300 gallons an hour out of my hose so it will take some time to fill the pool again.
So any pictures at this time would just be the winter cover. I will update on the 20th when they come.