Does Bullfrog ever respond to your phone calls or messages left on their web based message page?

[Davekro]

I am very happy with my Bullfrog hot tub. I am very disappointed in the complete lack of customer service from Bullfrog corporate to even-return-an-inquiry to me, ever.

I am very curious if you have gotten responses from Bullfrog when you have either left a voicemail message or when you have sent a message via Bullfrog's website messaging page. Personally, I have never been gotten back to via either method, period. Before I purchased my 2023 Bullfrog A6L Select 1/6/24 (date I gave the dealer full cash payment), I sent several questions directly to Bullfrog (both phone and web msg.) in research mode trying to confirm my leaning toward purchasing a Bullfrog brand tub. Crickets. After my purchase, I sent a few more inquiries directly to Bullfrog, even giving my serial number, date of purchase, and dealer. Still zero response to either method.

Unfortunately for me, the brand-new Bullfrog dealer I purchased from, is just as bad. I read all the posts saying that dealership choice was as important as hot tub brand. I could see that a known good dealer was important, maybe not 'just as important' as the brand, but significant. I balanced trusting a new dealer who gave me a price thousands less than the very large other dealer in my area. The large dealer, with 8 stores, got many bad reviews on various sites. They had experience, but not a record of follow through with their customers. After getting the great price quote from the new dealer, I wanted to see if the internet rep for the large would match the price. They just strung me along disingenuously, even lying to me. So the big experienced Bullfrog dealer had a poor reputation. Being impressed with the Quality of what I had read on Bullfrog, there was no 'trusted' Bullfrog dealer options, unless I was willing to look into dealers maybe 6+ hours away, which I did not.

 

[phonedave]

I am very happy with my Bullfrog hot tub. I am very disappointed in the complete lack of customer service from Bullfrog corporate to even-return-an-inquiry to me, ever.

I am very curious if you have gotten responses from Bullfrog when you have either left a voicemail message or when you have sent a message via Bullfrog's website messaging page. Personally, I have never been gotten back to via either method, period. Before I purchased my 2023 Bullfrog A6L Select 1/6/24 (date I gave the dealer full cash payment), I sent several questions directly to Bullfrog (both phone and web msg.) in research mode trying to confirm my leaning toward purchasing a Bullfrog brand tub. Crickets. After my purchase, I sent a few more inquiries directly to Bullfrog, even giving my serial number, date of purchase, and dealer. Still zero response to either method.

Unfortunately for me, the brand-new Bullfrog dealer I purchased from, is just as bad. I read all the posts saying that dealership choice was as important as hot tub brand. I could see that a known good dealer was important, maybe not 'just as important' as the brand, but significant. I balanced trusting a new dealer who gave me a price thousands less than the very large other dealer in my area. The large dealer, with 8 stores, got many bad reviews on various sites. They had experience, but not a record of follow through with their customers. After getting the great price quote from the new dealer, I wanted to see if the internet rep for the large would match the price. They just strung me along disingenuously, even lying to me. So the big experienced Bullfrog dealer had a poor reputation. Being impressed with the Quality of what I had read on Bullfrog, there was no 'trusted' Bullfrog dealer options, unless I was willing to look into dealers maybe 6+ hours away, which I did not.

I have never tried to contact Bullfrog directly, but instead worked through my dealer. My dealer would answer my called, and tell me they could get no information from Bullfrog. I chalked this up to the fact that I bought my tub the week after my dealer re-opened after the COVID shut down. The Bullfrog factory was opening and closing based on employee testing.

Later, a friend bought a tub through the same dealer. This tub was damaged in transport (as in an auto accident where the transporting truck was impounded for evidence - not as if somebody with a forklift dinged it up). My friend had to work with both the dealer and with Bullfrog (each claimed the other was responsible). Bullfrog responded to his calls, but then he had found a dedicated person handling his issue.