We ran out of pool krete. And here's where I'm going to need some advice.....
I called a million places and only one pool "renovation" guy would even quote doing the bottom. He had very few reviews but all were stellar and his website looked very professional. He quoted it based on us buying the pool krete and we signed a contract for the price - which was very basic but said labor and materials was included. Changes would be discussed and approved in writing before execution.
First day he tells my husband he'll be there at 9am, doesn't show up until after noon. He texts my husband and says he needs 4 yards of dirt then leaves the house without actually talking to either of us and my husband had dirt on the way (arranged it first then called him). We paid for the dirt and he barely used it (in fact, took dirt out of the pool).
General dealings and have just been bad. Poor communication, slow work, HE didn't line up enough labor to get it done quickly, etc.
So he finds the pool krete locally and sends me a message saying how much it, the additional mixer rental day(s) and freight/gas is going to be.
I responded "So, the contract you had us sign says "materials included". I thought the amount of pool krete would be enough and you didn't advise different. I don't think we should be paying for the mixer rental when you didn't have enough labor confirmed to get it done quicker. We've also paid for dirt that we feel like you should have known was needed when you quoted the job"
His response "I am not paying for any pool krete. you should have researched it better. I will pay for the dirt if you like"
All through the process when I asked questions it was
always "That's the way we do it" "I've always done it this way"
I just want the work finished but I don't want to be ripped off. My daughter is basically banking on a pool birthday party in two weeks. But also,
this guy
What do you all think?