- Jan 24, 2022
- 175
- Pool Size
- 37900
- Surface
- Vinyl
- Chlorine
- Salt Water Generator
- SWG Type
- Hayward Aqua Rite (T-15)
Months ago when I started looking for a DIY kit, I decided on Pool Warehouse (for multiple reasons which I forget now). We're finally ready to pull the trigger so I contact them for a quote and to arrange payment. The sales rep emails me mid day and says he called and left a voicemail (I had no missed calls or voicemails) and wants to know when a good time is. I was at work and had meetings so I told him when and he confirmed. The time comes and goes so two hours later I email back and say to let me know if his call isn't going through. In the meantime I decide to refresh my memory on vendor options and come across Royal Swimming Pools. Turns out their pricing for a very very comparable package was about $3,000 cheaper. Pool Warehouse happens to call me shortly after this so I let him know what I've found and emailed him the RSP quote to see what they can do to compete. I asked him what makes them better than RSP and he said the products are pretty equivalent but they (PW) have much better communication.
I then call Royal Swimming Pools and instead of an automated phone system and getting put on hold for 10+ minutes, a real person actually answers the phone on the third ring and is SUPER helpful. He tells me about other (cheaper!) options I didn't know existed and said the filter I was looking at was probably bigger than I needed.
So now I'm in a dilemma. We're ready to buy and I had been pretty set on Pool Warehouse but they're saying communication is their selling point when everything I've experienced so far indicates Royal Swimming Pools has the better communication.
Can anybody chime in with experiences for either place?? Thanks for your help!
I then call Royal Swimming Pools and instead of an automated phone system and getting put on hold for 10+ minutes, a real person actually answers the phone on the third ring and is SUPER helpful. He tells me about other (cheaper!) options I didn't know existed and said the filter I was looking at was probably bigger than I needed.
So now I'm in a dilemma. We're ready to buy and I had been pretty set on Pool Warehouse but they're saying communication is their selling point when everything I've experienced so far indicates Royal Swimming Pools has the better communication.
Can anybody chime in with experiences for either place?? Thanks for your help!