I got a Pentair Warrior from Marina last July and unfortunately today I discovered that it no longer appears to be working. When I try to start it everything lights up and looks normal on the controller, but I get no lights on the robot itself, nor does it start to move. I tried disconnecting and reconnecting the cable where the robot plugs into the controller. I also opened up the robot enough to check to make sure that there was no debris in the impeller. Finally, I tried swiveling the cord a little at the swivel just to see if there might have been a bad connection there, but unfortunately nothing worked. Is there anything else I can try on my own or do I just need to give pentair a call on Monday? It’s less than a year old, so I believe that it should be covered under the warranty.
Pentair Warrior SE troubleshooting
- Thread starter Brett S
- Start date
Its covered. Call Margaret or Seth at Marina's first, I believe and ask them.
Maddie
Maddie
Well, just to follow up on this, I tried to call Marina a couple of times, but I just got their voicemail, so I decided to try Pentair directly. Pentair set up a warranty claim for me and assigned the work order to a local pool place, who canceled the work order the next day stating that they didn’t have time to for it. Pentair then sent the work order to another local pool place who also canceled it, stating that they don’t work on robots.
I called Pentair back this morning and she said that they have run out of service providers in my area, so she would need to talk to the service manager to see what can be done. She just called back and let me know that they were going to be shipping a new robot to me and then I would ship the original one back to them.
She said that they no longer make the Warrior SE, so I would be upgraded to a Prowler. Although I’m not sure how much of an upgrade it is, as it doesn’t really look like the Prowler is any different than the Warrior.
I called Pentair back this morning and she said that they have run out of service providers in my area, so she would need to talk to the service manager to see what can be done. She just called back and let me know that they were going to be shipping a new robot to me and then I would ship the original one back to them.
She said that they no longer make the Warrior SE, so I would be upgraded to a Prowler. Although I’m not sure how much of an upgrade it is, as it doesn’t really look like the Prowler is any different than the Warrior.
BowserB
Silver Supporter
- Jul 29, 2018
- 777
- Pool Size
- 15000
- Surface
- Plaster
- Chlorine
- Salt Water Generator
- SWG Type
- Pentair Intellichlor IC-40
The two look the same. Maybe they changed the name to make it more politically non-offensive!
Just adding on to stay my Warrior SI has stopped working as well. It's 16 months old. I've emailed Marina but no reply yet.
- May 30, 2020
- 227
- Pool Size
- 21000
- Surface
- Vinyl
- Chlorine
- Salt Water Generator
- SWG Type
- CircuPool RJ-60 Plus
Bought (what I thought to be) Warrior SE from Marina in May 2020. Packaging was Warrior SE, Unit was Warrior SE . . . But when registering - Serial Number was Prowler! Marina didn't know what happened, so I guess I'll be eating it if it ever needs warranty service?
- May 30, 2020
- 227
- Pool Size
- 21000
- Surface
- Vinyl
- Chlorine
- Salt Water Generator
- SWG Type
- CircuPool RJ-60 Plus
Don't know about product replacement. Just saying my unit looks every bit a Warrior SE (packaging box, color, labeling on the unit), but the serial number tag inside is that of a Prowler. Online registration kept failing until I finally tried register as Prowler instead of Warrior, and it completed. (That also kept me from getting the Pentair rebate that was being offered on the Warrior at the time ...)
EDIT: Just checked Pentair.com - Both Warrior SE and Prowler 920 are still listed as current models. That may answer availability (?)
EDIT: Just checked Pentair.com - Both Warrior SE and Prowler 920 are still listed as current models. That may answer availability (?)
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