I too received my refurbished Active 20. The packaging was impressive. There is clearly a set process for them to package these up. When the first flap is opened, there are the summary instructions on how to address warranty issues. Everything was extensively bubble wrapped with a thick set of the multilingual documents in a zip lock bag. The filters and basket were 100% new. They include their written 12 point refurbishment plan (see below). It seems on Ksjrb03's, they missed fully completing Step 3. Ours was clean in that respect. I could tell it has been used, but did not check the manufacture date yet. I haven't used it yet because my pool is still closed. It will get used next weekend. I could see that the original owner likely stored it on it's roof, as noted in the instructions if not using a caddy or other method to keep the brushes from flat-spotting, because there were a few scuffs on it. Otherwise very impressed with the unboxing.
Dear Valued Dolphin Customer,
Thank you for your purchase of a Certified Pre‐Owned Dolphin pool cleaner! You have made a wise
choice! All certified pre‐owned Dolphin cleaners have been thoroughly inspected and re‐conditioned by
our own Maytronics factory trained technicians. We adhere to a strict 12‐point inspection system to
ensure that your Dolphin will meet both your expectations and ours.
Certified pre‐owned Dolphins come with a full one‐year warranty and are guaranteed to perform to the
same standards as our brand new Dolphins. Each pre‐owned cleaner meets the following criteria.
External Inspection:
1. Outer case of unit is clean and free of deep scratches, cracks, or broken parts. Some normal
wear may be evident.
2. Power cable is clean and fully operational, including the swivel on applicable models.
3. Brushes and climbing rings (where applicable) are clean and in good condition.
4. Tracks are operational and free from cracks or tears.
5. Power supply is clean, tested, and fully operational.
Internal Inspection:
6. Diagnostic self‐test has been completed and passed.
7. Filter bags or cartridges (dependent upon model) have been replaced with new filters.
8. Amphenol plug (internal cable connector) has been cleaned and inspected.
9. Motor unit scan has been completed and motor unit is certified.
10. Software upgrades (where applicable by model) have been completed.
Packaging:
11. New shipping carton, with internal packing components, has been provided to ensure safe
transit and delivery.
12. Operation manuals and warranty information are present in the box.