PoolMath Frequently Asked Questions - Further Reading

Using PoolMath

Enter Data into PoolMath

Let’s go ahead and start from scratch somewhat and go step by step. From the “OverView” page can you press the + icon from the bottom. From there select “Log Test Results” and enter your current tests. Lastly select the check mark in the upper right hand corner which will update the current results throughout the App. These steps work for various items accross the App so hopefully this will help you when you’re looking to preform other actions in the future.

For more details on using PoolMath and how to enter data please take a quick peak at a detailed YouTube Video we put together. https://www.youtube.com/embed/gP8c3vY95Ko

Can I Enter Custom Levels?

Currently there is no way to alter the levels as we wish for the App to be utilized as a tool for those who follow the “Trouble Free Pool Care” system of maintaining their water. We feel our levels help users in the long run keep their water clear and maintain their equipment while also making things cheap/easy on the end user.

On the forum we’ll be more than happy to assist you in understanding why we set these levels the way we do and how it benefits the end user by following our teachings.

Why are the timestamps on my logs different on the app and the TFP website?

The timestamps displayed on the TFP website for the PoolMath logs are currently set to UTC. We acknowledge this discrepancy and are actively working on a solution to ensure that timestamps reflect the correct local time for users.

Why can't I find tablets in the app?

In the PoolMath app, chlorine tablets are referred to as 'Trichlor'. This naming convention aligns with the chemical composition of the tablets, ensuring clarity and accuracy for users.

My SWG model isn't listed in the app. How can I input its chlorine production rate?

If your specific SWG model isn't listed, don't worry. Navigate to the SWG settings within the app. Here, you'll find an option labeled “24 hour SWG output”. Simply enter the amount of chlorine your SWG produces in a 24-hour period, and the app will use this data for its calculations.

Account Issues

Switching Subscription From Android to iOS

At times users may switch App Stores and wish to transfer their Subscription from one platform to another. If your subscription doesn’t update when you first login to PoolMath try to logout of the App. Then log in once again as hopefully this updates your account. If this small step doesn’t help please email us at [email protected]. We’ll work together to manually update your account to get everything updated correctly.

How Do I Cancel a PoolMath Subscription

Sometimes users may sell their house or no longer wish to subscribe to the App for whatever reason. Because PoolMath is setup to automatically renew the App yearly users will need to manually unsubscribe or fee's maybe charged by the App stores.

To unsubscribe you’ll need to do so via your device on the App Stores. You can follow steps listed in the link below depending on which device you currently own,

To unsubscribe on an iOS device please visit https://support.apple.com/en-us/HT202039

To unsubscribe on a Google device please visit https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

I've shared my data on the forum, but it's not showing up.

Data sharing between the PoolMath app and the TFP forum requires consistency in login methods. If you've used a social login (like Facebook or Google) for the PoolMath app but created a separate TFP account for the forum, the data won't sync. To ensure seamless data sharing, always use your TFP account to log in on both platforms.

Data Disappearing From PoolMath

Normally when data “disappears” like this it’s due to logging into an incorrect account. By any chance did you use Google social login, Facebook, or Login With Apple? If so the data is likely saved in that account. Try to logging off and then log back in with one of these methods of you may have used them originally?