Delete TFP or PoolMath Account - Further Reading

Deleting your TFP and PoolMath account

We're sorry to see you go!

We know times change and many of you are concerned about your privacy. We at TFP understand and respect this so we wish to make things easy to delete your account. Before you go however we'd like to clarify a few things,

Before you go

  • If you are getting too many notifications or emails from us, you can disable them here
  • If you want to change your username, you can request a username change here.
  • Content indexed by Google or other search engines may not be able to be hidden. We will delete any identifying personal information, but content created while on TFP may be difficult to remove.

How to delete your account

To delete all identifying information users can send an email using the Contact Us page. Including the following information will help us remove information quicker,

  • Username
  • Email address used
  • PoolMath Account Number if created

How to find your PoolMath Account ID

To find your account ID inside of PoolMath users should first click on the “Hamburger Menu” and then select About TFP. From there scroll down slightly until you see a field for your identification number. Click the “Copy Account ID” button and paste that in the Contact Us page.

PoolMath App Privacy Policy

Pool Math Mobile App Privacy Policy & Terms of Use Modified on: Wed, 5 Sep, 2018 at 10:46 AM

TroubleFreePool built the Pool Math app as a free with paid subscription app. This SERVICE is provided by TroubleFreePool and is intended for use as is.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service. If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Pool Math by TroubleFreePool unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to Username, Pool Configuration, Pool Test Logs, Pool Chemical Logs, Bleach Prices, Social Account ID, Social Account Username, Email Address. The information that we request is will be retained by us and used as described in this privacy policy.

The app does use third party services that may collect information used to identify you.

Log Data

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.


Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your device internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collection information and to improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service
  • To provide the Service on our behalf
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.
  • We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.


We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

Terms of Use / Terms and Conditions

Please read these Terms of Use / Terms and Conditions ("Terms", "Terms of Use", "Terms and Conditions") carefully before using the Pool Math mobile application (the "Service") operated by TroubleFreePool ("us", "we", or "our"). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.


Some parts of the Service are billed on a one time purchase basis ("Purchase(s)"). No refunds will be granted for in app purchases, except where otherwise required by law. Purchase transactions are provided by the mobile application platform.


Some parts of the Service are billed on a subscription basis ("Subscription(s)"). You will be billed in advance on a recurring schedule. No refunds will be granted for subscriptions or purchases of any kind. Subscription transactions are provided by the mobile application platform.

Apple Subscribers:

Auto-renewable subscription 1 year for $7.99 USD (or a comparable price based on an exchange rate determined by Apple for the given market). Your subscription will be charged to your iTunes account at confirmation of purchase and will automatically renew (at the duration of 1 year) unless auto-renew is turned off at least 24 hours before the end of the current period. Current subscription may not be cancelled during the active subscription period; however, you can manage your subscription and/or turn off auto-renewal by visiting your iTunes Account Settings after purchase. Changes

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Contact Us

If you have any questions about these Terms, please contact us.