I am curious. I have a set of Caretaker 99 pop ups. They were installed before Zodiac bought the Caretaker company. I have no problem replacing the port 5 gear set under warranty.
Replace a pop up under warranty? no. 1st pass, was no issue. 2nd pass, I had to send some of my pop ups, to Zodiac, to prove that the pool floor had not been refinished. 3rd pass, was "easier" but "you can only have 6 replacement pop ups per month". Now Zodiac will not respond to my emails and if I call, there are always 2 people in line already - "we will call you back". Obviously there was no follow up phone call.
Do others have the same issue with warranty replacement on (now) Zodiac pop ups?
Thanks
Replace a pop up under warranty? no. 1st pass, was no issue. 2nd pass, I had to send some of my pop ups, to Zodiac, to prove that the pool floor had not been refinished. 3rd pass, was "easier" but "you can only have 6 replacement pop ups per month". Now Zodiac will not respond to my emails and if I call, there are always 2 people in line already - "we will call you back". Obviously there was no follow up phone call.
Do others have the same issue with warranty replacement on (now) Zodiac pop ups?
Thanks
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