Mine did the same for a while. Shock levels had to be kept up until 1. Overnight chlorine loss was less than 1 ppm. 2. The water was completely clear. 3. Combined chlorine was 0 ppm. Use search and find the instructions on how to properly shock the pool into submission is what I did and I followed all the directions. I also follora few more tips like turning a return nozzle down in the deep end and not backwashing till my pressure gage went up 8 to 10 psi over the first recorded amount after a backwash. I added DE. As well and it made things go a lot faster. Hope this helps. They told me to be willing to wait on the process so I trusted them and it works! With best regards. Vsat88.