guess you'll see.Is he physically going to see the pool?Tell him if it's not the upright,then it must be the install,see what he says.What I posted earlier about the verticals came directly from the manufacterer,Ashai.
Upright rubbing finish of pool wall
- Thread starter Makdaddy
- Start date
CB said:
He is not inspecting, he is just forwarding the pictures I sent.
If they send me new uprights I will measure compared to the ones I have
But that wont address the finish being rubbed off.
So there is more to this.
Thanks for the info
If you don't mind could I get the contact info for the manufacture that you are quoting ?
I will go down that road if I have to
I don't have the e-mails they sent me last year.I wish I did,i would have sent you them.I had to go through the retailer I bought the pool from,they contacted Asashai then forwarded their responses to me in an e-mail.Fortunately the retailer I worked with was really good about getting the issues resolved quickly.BTW the pool wall is made by Hayward.
CB said:
Well the seller is contacting the manufacture
I still have not heard back from them
So soon as It cooled down the fitment seemed better
Update
They all blew me off
Greg here is Blue Waves response below. There customer service number 1-800-759-0977 if you would like to speak to them directly this is you warranty claim number info Warranty Claim - PO# 100005515 - METCALF, GREG - 335.
Thanks,
Joe
Joe,
From the original pictures the uprights were still attached to the toprails and were pulled away from the wall. This happens sometimes during the settling process of the ground below the uprights. Do they have blocks under each bottom plate that support the uprights? The customer can undo the toprails and re-align the upright and reattach the uprights to secure to the pool wall. Please advise if you need any additional information.
Thank you,
Abraham Soto
Customer Service
Blue Wave Products
On Wed, Oct 16, 2013 at 11:44 AM, USA Pool Pros <[email protected]> wrote:
I re asked this questions now. I will let you know what they say as soon as I hear.
Thanks,
Joe
On Wed, Oct 16, 2013 at 11:39 AM, Greg Metcalf Sr <[email protected]> wrote:
So what was the response to the posts coming off of the pool cap in the heat ?
Greg
From: USA Pool Pros <[email protected]>
To: Greg Metcalf Sr <[email protected]>
Sent: Wednesday, October 16, 2013 10:56 AM
Subject: Re: Pool Finish and Top Rail issues
Greg this is what the manufacture said below from the pictures sent.
Hi Joe,
Please see below for the manufacturer’s response.
Thank you,
Emily
Customer Service Specialist
Blue Wave Products
The scuffs shown on the wall do not appear to be through to the steel. The blemishes are merely cosmetic and appear to have happened since being installed. If the damage results in rusting later on, the claim can be resubmitted with the claims original date in September.
Adam
They all blew me off
Greg here is Blue Waves response below. There customer service number 1-800-759-0977 if you would like to speak to them directly this is you warranty claim number info Warranty Claim - PO# 100005515 - METCALF, GREG - 335.
Thanks,
Joe
Joe,
From the original pictures the uprights were still attached to the toprails and were pulled away from the wall. This happens sometimes during the settling process of the ground below the uprights. Do they have blocks under each bottom plate that support the uprights? The customer can undo the toprails and re-align the upright and reattach the uprights to secure to the pool wall. Please advise if you need any additional information.
Thank you,
Abraham Soto
Customer Service
Blue Wave Products
On Wed, Oct 16, 2013 at 11:44 AM, USA Pool Pros <[email protected]> wrote:
I re asked this questions now. I will let you know what they say as soon as I hear.
Thanks,
Joe
On Wed, Oct 16, 2013 at 11:39 AM, Greg Metcalf Sr <[email protected]> wrote:
So what was the response to the posts coming off of the pool cap in the heat ?
Greg
From: USA Pool Pros <[email protected]>
To: Greg Metcalf Sr <[email protected]>
Sent: Wednesday, October 16, 2013 10:56 AM
Subject: Re: Pool Finish and Top Rail issues
Greg this is what the manufacture said below from the pictures sent.
Hi Joe,
Please see below for the manufacturer’s response.
Thank you,
Emily
Customer Service Specialist
Blue Wave Products
The scuffs shown on the wall do not appear to be through to the steel. The blemishes are merely cosmetic and appear to have happened since being installed. If the damage results in rusting later on, the claim can be resubmitted with the claims original date in September.
Adam