- Oct 25, 2015
- 5,180
- Pool Size
- 25000
- Surface
- Plaster
- Chlorine
- Salt Water Generator
- SWG Type
- CircuPool RJ-60 Plus
Folks,
We got a lightning strike during Dorian. Very fortunate for the most part but blew out my cable mode/router and a few other items. Cable modem/router was rented from Comcast so it was a zero cost replace. But my iAqualink does not function. The online site has a message "bus timeout". The phone app displays "no connection". I've pinged the iAqualink's IP address and it is responding properly. I cycled power a couple of times, reset the wifi settings, and I've also switched to the other rs-485 port with no improvement. I spoke with iAqualink support and they see the antenna on their server plus have tried a reset. They definitely see my connection on their server but no communication traffic. I asked if they could send a command so I can verify if the problem is my iAqualink box or the RS-12 board. They can but they won't do that for me, only a technician. Extremely frustrating! And consistent with their war on DIY and internet! It's getting very difficult to find certain Jandy auomation components online... many major suppliers now display "no longer stocked" for all the Jandy automation products. There are a couple of repair services on Ebay. So I'd appreciate comments on the following options I see going forward for this extremely frustrated Jandy owner that got hood-winked by Jandy's new policy:
Thoughts?
Chris
We got a lightning strike during Dorian. Very fortunate for the most part but blew out my cable mode/router and a few other items. Cable modem/router was rented from Comcast so it was a zero cost replace. But my iAqualink does not function. The online site has a message "bus timeout". The phone app displays "no connection". I've pinged the iAqualink's IP address and it is responding properly. I cycled power a couple of times, reset the wifi settings, and I've also switched to the other rs-485 port with no improvement. I spoke with iAqualink support and they see the antenna on their server plus have tried a reset. They definitely see my connection on their server but no communication traffic. I asked if they could send a command so I can verify if the problem is my iAqualink box or the RS-12 board. They can but they won't do that for me, only a technician. Extremely frustrating! And consistent with their war on DIY and internet! It's getting very difficult to find certain Jandy auomation components online... many major suppliers now display "no longer stocked" for all the Jandy automation products. There are a couple of repair services on Ebay. So I'd appreciate comments on the following options I see going forward for this extremely frustrated Jandy owner that got hood-winked by Jandy's new policy:
- I know a little about rs-485 protocols and I think I can communicate with it using $20 of adapters using a Win 10 terminal. If I can send a command and receive a response as expected I can verify the main board is functioning. Then I can risk replacement of the iAqualink module, still available for under $400 online.
- Pay the local Jandy tech to come out and trouble shoot for me. Probably about $200. Then the cost to repair would be 2x the cost of online parts plus labor and may not have warranty since I installed the system myself 6 years ago prior to their war on the internet and DIY.
- Start the transition to Hayward or Pentair.
Thoughts?
Chris