Screen Logic connection

[gman8177]

My connection for my Screen Logic stopped working yesterday. I tried to power down the router inside as well as shut down the breakers and reset the outside sub-panel but still nothing is working. Is there a reset option for this problem other than powering down?

 

[Jimrahbe]

8177,

What connection? From your PC, the remote connection or ??? Does ScreenLogic come up and just not control anything or can you not see your system?

Have you lost the wireless link between the ET and the protocol adapter?

If the problem is that you can no longer talk to it via your phone, then I would try to reload the protocol adapter..

Thanks,

Jim R.

 

[gman8177]

Hi Jim

Its the connection between my IOS device (phone/Ipad) and the receiver itself. I have attached what my phone does when I am trying to login remotely and when I am at home, it just says something about "Searching for System Controller" until it finally times out.

Thank you.

 

[Jimrahbe]

Use you PC or Mac and try reloading your protocol adapter..

Did you do anything to your network before ScreenLogic went south?

Jim R.

 

[gman8177]

Hi Jim
I wish I was more techy but I'm not. I have a PC and I would live to reload my protocol adapter but I have no idea what that is. If its too technical to explain, I can call my IT guy.

Also, since you mentioned it above, can I access my Screen Logic settings from a PC as well?

Thank you,


Gary

 

[Jimrahbe]

Gary,

I am about as computer "stupid" as a person can get...

I just follow this link.. ScreenLogic Update

Yes... 90% of the time I use my PC to run ScreenLogic.. About the only time I use the phone is if I'm away from the house.

Thanks,

Jim R.

 

[gman8177]

Thank you Jim. I'll give it a shot tonight.

 

[gman8177]

Hi Jim. I just made it home and realized that I dont even have the Screen Logic Connect on my PC. I assume I need to download this first before doing the update? Any idea where I would find the initial software?

 

[Jimrahbe]

I think that is want step two of the instructions do... ??

Jim R.

 

[gman8177]

Jim, I thought you would be interested to know that the Pentair Tech Support thinks I need a new receiver and there was nothing any of the updates would have fixed. As always, I appreciate your help.

 

[Jimrahbe]

8177,

Thanks for the feedback...

When you say a new "receiver" do you mean one of the two wireless links? Or are you talking about the Protocol Adapter..?

Any idea how they determined what you needed? It might help others with the same issue.

Thanks again,

Jim R.

 

[gman8177]

Actually after all was said and done it was determined that my audio professional shook the switching port loose where the network cable is plugged into and once it was secured, all worked miraculously. Ugh!

Thank you for your help.