Salt level display gone

[BMK]

A few days ago, I decided to check the 'hours meter' on my IC-60 SWG...strictly out of curiosity. I've noticed though, since I did that, neither my Screen Logic app, or Easy Touch display the salt level as it did previously. Instead of reading 3250 ppm or whatever, it now just reads 0 ppm . I know the salt level is fine and I get all green lights on the cell. Everything else seems to be working as it should.

Has anyone else experienced this? It definitely coincided with checking the cell's hours, but why? I cycled power on and off a few times in hopes it would reset itself (that would be the extent of my trouble shooting expertise ), but no go.

On the surface, it's not a big issue. I never considered the salt level indicator to be all that accurate to begin with, and I usually use the calibrated SureCheck salt strips to check levels after storms, top offs, etc, anyway. So all things considered, I could live without that display if I had to. Is this an isolated issue or could it be a symptom of something bigger? Just wondering if anyone had any thoughts or experience with this issue. Thanks.

 

[ajw22]

What to Do If Easy Touch/ScreenLogic Reports Salt Level as Zero
For some reason, unknown to Pentair, minor changes to the system will cause the salt level in the EasyTouch and ScreenLogic to read zero. This is just an error in reporting and the cell should still be working as long as the actual salt level is ok and the cell does not show a "red low salt" light on the cell. I believe that there is a timing issue in the circuitry that reports the salt reading to the EasyTouch. It is obvious that the cell knows what the real salt level is. This has been "Fixed" by the following actions:

• Just shutting off and rebooting the ET
• Replacing the flow switch
• Replacing the ET's surge card (power supply for the cell)
• Replacing the ET's main board
• Replacing the salt cell itself.

 

[BMK]

What to Do If Easy Touch/ScreenLogic Reports Salt Level as Zero
For some reason, unknown to Pentair, minor changes to the system will cause the salt level in the EasyTouch and ScreenLogic to read zero. This is just an error in reporting and the cell should still be working as long as the actual salt level is ok and the cell does not show a "red low salt" light on the cell. I believe that there is a timing issue in the circuitry that reports the salt reading to the EasyTouch. It is obvious that the cell knows what the real salt level is. This has been "Fixed" by the following actions:

• Just shutting off and rebooting the ET
• Replacing the flow switch
• Replacing the ET's surge card (power supply for the cell)
• Replacing the ET's main board
• Replacing the salt cell itself.

Thanks Allen...I tried the first one....no go.
I'll try a new flow switch (though this one seems to be working fine). If that doesnt work, i'll probably just live with it until I need to replace the cell.
After doing a little more searching and digging around, I found its not an uncommon issue.