- I purchased the LevelSmart Online version. I chose this version, which cost several hundred dollars more than the standard version, because it enables you to see statistics on amount of water added, time added, level of pool, etc right from your phone (app).
- Ordered it directly from the Kona Labs website. Ryan, the co-owner, answered all my questions presale.
- Installed it in April per the instructions. Downloaded the app. And nonsense data started to pour in. Data that makes no sense.
- Contacted Ryan. Said he would check into it. Didn’t hear back for several days. Emailed him several times. Finally called me back 2 or 3 days later. Said he is still checking into it. Another week goes by. More emails that don’t get answered or are answered several days to weeks late. It’s several weeks later at this point and i’m done with having a $1,000+ brick that doesn't work and customer service that doesn’t respond, so I file a chargeback with my credit card company.
- Suddenly they’re responding, transferring me to his other co-owner Richard who knows more of the tech stuff behind the scenes. Finally gets it fixed.
- Long story short, we finally got the product working, and it works really well now. The pool stays at the exact same height every single day without me having to get the hose out.
Conclusion: My experience is that the product works very well, once it’s properly adjusted and set up, but if you purchase this device, purchase it knowing that you will receive next to ZERO customer service.
Out of the dozen or so times I called post-purchase, they answered the phone 0 times. Rang and rang and rang, then finally went to voicemail. About half of the time they called back (several days later) and the other half went ignored. Out of the dozen or so emails, same deal, about half get answered, and when they do, it’s typically many days (or weeks) later.
- Ordered it directly from the Kona Labs website. Ryan, the co-owner, answered all my questions presale.
- Installed it in April per the instructions. Downloaded the app. And nonsense data started to pour in. Data that makes no sense.
- Contacted Ryan. Said he would check into it. Didn’t hear back for several days. Emailed him several times. Finally called me back 2 or 3 days later. Said he is still checking into it. Another week goes by. More emails that don’t get answered or are answered several days to weeks late. It’s several weeks later at this point and i’m done with having a $1,000+ brick that doesn't work and customer service that doesn’t respond, so I file a chargeback with my credit card company.
- Suddenly they’re responding, transferring me to his other co-owner Richard who knows more of the tech stuff behind the scenes. Finally gets it fixed.
- Long story short, we finally got the product working, and it works really well now. The pool stays at the exact same height every single day without me having to get the hose out.
Conclusion: My experience is that the product works very well, once it’s properly adjusted and set up, but if you purchase this device, purchase it knowing that you will receive next to ZERO customer service.
Out of the dozen or so times I called post-purchase, they answered the phone 0 times. Rang and rang and rang, then finally went to voicemail. About half of the time they called back (several days later) and the other half went ignored. Out of the dozen or so emails, same deal, about half get answered, and when they do, it’s typically many days (or weeks) later.
