Returning my Dolphin Premier - Won't climb

[PhoenixPoolOwner]

Purchased a Dolphin Premier and it's going back. It refuses to climb the walls on my pool. I have a new pool with pebble tec. There is no algae and I brush regularly. It only climbs the wall every 10 or so passes. The other times it goes 2 feet up and stops. I've messed with the floats and that doesn't make a difference. I finally called support today and they suggested I return it.

What should I try next? I am looking at the dolphin nautilas pro.

I would like something that will climb the walls and hopefully do waterline cleaning.

 

[Jimrahbe]

P,

The robot does not climb the wall every time. I thought it was more like once out of 8 tries, but 10 maybe what it is.

I recently got the EVO and it does a much better job at cleaning the water line tiles.. No floats like the one you have now.

See this review..

New EVO 614i Robot Pool Cleaner Review

About a month ago I needed a new robot pool cleaner and I contacted Margaret at Marina Pool and Spa. My initial goal was to buy another S200 "style" robot as I have been happy with them so far. Margaret suggested that I might want to look at a new line of robot cleaners that Marina is now...

www.troublefreepool.com

Thanks,

Jim R.

 

[anthonypool89]

What should I try next?

The vacuum hose, head, telescoping pole, and a bit of elbow grease ALways works

 

[PhoenixPoolOwner]

The robot does not climb the wall every time. I thought it was more like once out of 8 tries, but 10 maybe what it is.

When I spoke with Maytronics support, they told me it should climb with each pass. The rep I spoke with didn't sound like she knew what she was talking about. Outside of the climbing issue, I think the robot is great. So maybe it is functioning as expected.

* Update *
I just called support back, and they informed me that it should climb once every 4-5 mins. So it is functioning as expected....

 

[midlifecrisis]

When I spoke with Maytronics support, they told me it should climb with each pass. The rep I spoke with didn't sound like she knew what she was talking about. Outside of the climbing issue, I think the robot is great. So maybe it is functioning as expected.

* Update *
I just called support back, and they informed me that it should climb once every 4-5 mins. So it is functioning as expected....

I won't go into it, but I have found Maytronics support a lot of things but consistent is not one of them. Friendly, yes. empathetic, yes. caring, yes. consistent and reliable not so much.

I have a Sigma, and it does an excellent job. I would say it is 4-6 passes for a wall climb so that feels correct.