Hi all,
I need advice. Last week I called a retail distributor about broken inserts in my pool frames. They are replacing the two frame beams. I also wrote them about another piece (molded to the liner). When I laid out the liner, the piece seemed broken. But, after sitting in the sun, the piece softened and I was able to mold it into place. I even wrote to the company and told them I was going to test my ability to mold the piece into place once it was heated. But I woke this morning to see the company has sent an ENTIRELY new liner... the MOST expensive piece of the pool. I feel AWFUL. I don't want to steal from anyone. Because, yes, I was able to remold the piece once it was heated. The liner is fine so far. But, they have already shipped the new liner. I couldn't reach them before they shipped it because... long weekend.
What should I do? I don't like costing anyone so much money when it isn't needed. But, my BF says there's no way we're going to pay to ship it back. He said the company will pass the cost along to Intex and it won't be a big deal to such a large company. But... ick. It feels weird.
What would you all do?
Edit: I called the retail distributor and they said they already shipped it and it is no big deal. If we don't need it, just call them and they will arrange for return shipping. So, now I don't feel so awful. But, I would suggest buying anything from Spreetail, if they come up as a distributor. They've been so nice and helpful.
I need advice. Last week I called a retail distributor about broken inserts in my pool frames. They are replacing the two frame beams. I also wrote them about another piece (molded to the liner). When I laid out the liner, the piece seemed broken. But, after sitting in the sun, the piece softened and I was able to mold it into place. I even wrote to the company and told them I was going to test my ability to mold the piece into place once it was heated. But I woke this morning to see the company has sent an ENTIRELY new liner... the MOST expensive piece of the pool. I feel AWFUL. I don't want to steal from anyone. Because, yes, I was able to remold the piece once it was heated. The liner is fine so far. But, they have already shipped the new liner. I couldn't reach them before they shipped it because... long weekend.
What should I do? I don't like costing anyone so much money when it isn't needed. But, my BF says there's no way we're going to pay to ship it back. He said the company will pass the cost along to Intex and it won't be a big deal to such a large company. But... ick. It feels weird.
What would you all do?
Edit: I called the retail distributor and they said they already shipped it and it is no big deal. If we don't need it, just call them and they will arrange for return shipping. So, now I don't feel so awful. But, I would suggest buying anything from Spreetail, if they come up as a distributor. They've been so nice and helpful.
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