Pool math subscription

[r.lynn]

Hi all,
I am having trouble with my Pool Math subscription renewal. It automatically renewed on my iTunes account but I can’t get it stop asking me to renew.
Thanks,
R.lynn

 

[YippeeSkippy]

I'm going to refer this to the IT Boss- @Leebo

 

[Leebo]

Under the "About TFP" tab there's a button for "Restore Subscription." Can you click that and let me know what happens?

 

[r.lynn]

All good now. Thank you very much!

 

[SemperFly]

I'm in the same boat...auto-renewed 9/4, but when I 'restore subscription' in the app, it returns 'No Subscription Found. Sorry, We couldn't find a valid subscription to restore.' Tried all the typical stuff...shutting down app, relaunching, logging out, logging in,...

Account ID: tfp-137284
Subscription Expiry Date: Sep 7, 2019, 8.48am
iOS Application Version: 308 (3344)

 

[Leebo]

I'm in the same boat...auto-renewed 9/4, but when I 'restore subscription' in the app, it returns 'No Subscription Found. Sorry, We couldn't find a valid subscription to restore.' Tried all the typical stuff...shutting down app, relaunching, logging out, logging in,...

Account ID: tfp-137284
Subscription Expiry Date: Sep 7, 2019, 8.48am
iOS Application Version: 308 (3344)

Two really quick things.............
First, can you make 100% sure you're using the newest version. Next, can you again try to log out and log back in as I've punched everything in the gut to hopefully make it listen more.

 

[SemperFly]

Looks like you've beaten it into submission...

Subscription Expiry Date: Sep 6, 2020

Thanks