Never heard that one before. I didn't know all these years I could have been topping off the sand filters instead of changing the sand out. Don't let him add more sand unless you have him change the old sand out first. Mixing a few bags of new sand with the old sand isn't going to improve anything.A serious company built the pool and installed the machinery. Also, I haven't had any problems for the last 12 years so probably the amount of sand was ok. This guy just stuck his hand in and said it was low. I estimate it was a little over half full. He then went on to tell me that the sand dissolves with time, which it seems is untrue.
Is there a way for me to check this? I may be losing sand but I may not, how do I test?The filter is 30" in diameter, which is 4.9 square feet.
So, the backwash flow rate should be about 73.5 gpm.
I think that you might have a SW5P6RG1, which is rated at 27 cubic meters per hour (119 gpm).
Sta-Rite SW5P6R Pump (Salt water) | PENTAIR | Pompe piscine Sta-rite
The Sta-Rite SW5P6R is the best pump around if you require a very high flow rate and where extra quiet operation is required or preferred. | Sta-Rite SW5P6R ...www.c-piscine.com
So, the pump is oversized for the filter and you could be losing sand during backwash.
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Thanks for the very clear indication. That is about where he reached his hand to when he opened it, so I think the sand is fine. He also took out a handfull and it wasn't clumped or hardened. It looked fine although there were different sizes mixed together.