Polaris 9650iQ Wi-Fi connection issues

[JosephC]

Good morning everyone, I purchased the Polaris 9650iQ robot cleaner so I could connect it to iAquaLink for when I’m gone on vacations.

Seems to be I can’t get it to connect to my Wi-Fi at all. I’ve even went as far as returning the first unit to see if a swap would work. I’ve got a guest network set up so it can use the correct settings when connecting, but nothing. I’ve had support on the phone as well with no luck. It seems to me that this may not be cut out for our home.
Any specific settings outside of WPA/WPA2 security settings on a 2.4Ghz bandwidth?

Any help would be appreciated.

 

[PoolGate]

I had the same issue and Polaris also sent another module. I ended up lowering the cipher on my wifi and everything worked great. Never an issue since.

 

[JosephC]

I had magnolia AV do a complete home automated/audio system throughout the house and they’re the ones who would know about the security settings in my router. I asked them and they seemed to think it was WPA/WPA2 protocol. At this point though, it’s got to be the network settings. I’m going to have them come out to make sure that’s what it is.

 

[PoolGate]

Try these settings....

For "risk level" I am on the "Low" one. Verizon Fios

2.4 GHz Wi-Fi Status​

Securing your Wi-Fi traffic as it transmits through the air, we recommend you use WPA2 security, unless you experience compatibility issues.

Risk Level​	2.4 GHz Security​	5 GHz Security​
Low	WPA2	WPA2
Medium	WPA2/WPA mixed mode	WPA2/WPA mixed mode
High	WEP
High	None	None

Wi-Fi:​	On
Wi-Fi Name (SSID):​	XXXXX
Wi-Fi Password:​	XXXXX
Channel:​	11
SSID Broadcast:​	Enabled
MAC Authentication:​	Disabled
Wi-Fi Mode:​	Compatibility Mode(802.11b/g/n)

 

[JosephC]

Try these settings....

For "risk level" I am on the "Low" one. Verizon Fios

2.4 GHz Wi-Fi Status​

Securing your Wi-Fi traffic as it transmits through the air, we recommend you use WPA2 security, unless you experience compatibility issues.

Risk Level​	2.4 GHz Security​	5 GHz Security​
Low	WPA2	WPA2
Medium	WPA2/WPA mixed mode	WPA2/WPA mixed mode
High	WEP
High	None	None

Wi-Fi:​	On
Wi-Fi Name (SSID):​	XXXXX
Wi-Fi Password:​	XXXXX
Channel:​	11
SSID Broadcast:​	Enabled
MAC Authentication:​	Disabled
Wi-Fi Mode:​	Compatibility Mode(802.11b/g/n)

I will give these settings a shot. Saving this for my guys to take a look at.