Plaster help! Cause for concern ? Quartzscape finish today and pool filling

[ajw22]

The pool installer said that as the pool fills the plaster will hydrate and expand. The hollow sound and hairline cracks will both go away

Well you cannot hear hollow sounds once the pool is filled with water. So the pool installer hopes that will just go away since you cannot check it anymore.

The cracks are not a big problem but the hollow sounds are.

 

[mulli015]

see photos below

 

[mulli015]

Complete nonsense.

Is there a reason that you do not want to contact NPT?

https://www.nptpool.com/contact-us/

https://www.npconline.org/[/URL

agreed.

 

[mulli015]

Complete nonsense.

Is there a reason that you do not want to contact NPT?

https://www.nptpool.com/contact-us/

https://www.npconline.org/

I email NPT and they referred me to npc. I emailed NPC. Awaiting reponse. Id call but i would like a response in writing especially if it covers my butt and provides proof for my claims

 

[ajw22]

I email NPT and they referred me to npc. I emailed NPC. Awaiting reponse. Id call but i would like a response in writing especially if it covers my butt and provides proof for my claims

I would be VERY suprised if you get any satisfactory response.

 

[MAPR-Austin]

The pool installer said that as the pool fills the plaster will hydrate and expand. The hollow sound and hairline cracks will both go away

Some hairline cracks will indeed hydrate and disappear. What you have going on is plaster that is not adhered to the shell. Filing the pool and ignoring it won't fix it.

That's a killer pool, I would really pursue this issue. Which sucks because the project looks basically done.

Does the shell look dirty to anyone or is it just the color of the gunite?

 

[JamesW]

I emailed NPT. They said to contact NPC

NPT is the maker of the plaster, so they should be willing to help you.

File a warranty claim and request that they get involved and help you make this right.

NPC is the National Plasterers Council and they should also be willing to help.

Is the plaster company a member of the National Plasterers Council?

You can get a copy of the NPC Technical Guide, which has a section on Troubleshooting.

https://www.npconline.org/store/ViewProduct.aspx?id=21480741

https://cdn.ymaws.com/www.npconline.org/resource/resmgr/technical_library/technical_manual_toc.pdf

Download 2022-23 Membership Directory & Resource Guide | NPC

This guide pulls together relevant information about the NPC providing a valuable resource for the pool industry, the plaster trade, and the marketplace.

www.nationalplastererscouncil.com

https://www.npconline.org/page/find-an-npc-member

https://www.npconline.org/page/technical-library

https://www.npconline.org/page/contact-npc

 

[mulli015]

 

[mulli015]

I dont think this is covered under NPTs warranty. In fact, their warranty seems pretty worthless now that I am reading it.

 

[JamesW]

NPTpool Pool Finishes, Tile Maintenance FAQ | NPTpool.com

Answers to all frequently asked questions about NPTpool pool finishes, hardscapes, outdoor living & tile care maintenance. Visit NPTpool.com today

www.nptpool.com

NPT Pool Finish Warranty Information | NPTpool.com | NPTpool.com

www.nptpool.com

 

[JamesW]

I dont think this is covered under NPTs warranty. In fact, their warranty seems pretty worthless now that I am reading it.

File a claim anyway.

Is the Plaster Contractor a Certified Applicator for the Plaster?

Get their opinion on the workmanship and what should be done.

 

[JamesW]

Does the shell look dirty to anyone or is it just the color of the gunite?

It looks dirty.

Bad surface prep is one of the many reasons that the plaster will delaminate.

There might be one major reason that the bond failed or possibly several big or small issues that caused the bond failure/delamination.

It is not a good sign that the plaster applicator is try to weasel out of their responsibility to make this right.

Covering it with water is not going to magically make the plaster bond to the gunite.

 

[JamesW]

Ask the NPC to give you some guidance on resolving the matter especially if the plaster company is a member of the NPC.

Is the builder a member of the PHTA?

They wrote the ANSI/APSP/ICC/NPC-12 2016 American National Standard for the Plastering of Swimming Pools and Spas.

See if they will help.

Pool & Hot Tub Alliance

2111 Eisenhower Ave., Suite 500. Alexandria, VA 22314

(703) 838-0083. [email protected]

Mission/Vision

Core Purpose To promote safe and healthy pool and hot tub environments for people to share enjoyable aquatic experiences. Mission Statement The Pool & Hot Tub Alliance protects and advances the common interests

www.phta.org

 

[MAPR-Austin]

I dont think this is covered under NPTs warranty. In fact, their warranty seems pretty worthless now that I am reading it.

NPT is just going to say it is an installation issue not a material issue.

NPC is usually pretty good, they will agree with us, but they have no power to force the installer to fix it.

Is there any warranty on workmanship from your installer or builder? If you don't have that, or some money still due that you can withhold it is going to be hard to force them to do anything without some kind of legal action.