Pentair Intelliflo/Pro3 VSF issue - communication breakdown

[mergyu71]

Anyone has this appear on their Pentair app? I did contact the support team hours ago and waiting for their response. Maybe someone here had encountered this issue before that could help me. Thanks​

URGENT: System has detected a communication breakdown between the drive cover assembly and the drive component. Please contact your pool professional or our technical support team.​

 

[ajw22]

Is your pump under warranty?

There is a problem with the drive's electronics at the top of the pump.

 

[Jimrahbe]

71,

Was this a one time deal and the pump is back to working, or is the pump no longer working???

Is the pump connected to constant AC power or is it being turned on and off by a timer or automation system??

Thanks,

Jim R.

 

[mergyu71]

Hi guys,

This is resolved. I called Pentair. They told me to turn off the breaker for at least 2 minutes, log out of the app and turn on. It worked after doing these.
Keeping this post for future references.

Thank you.