Pentair Intellicenter maintenance and failing connection

[ScudBar61]

After this morning’s Intellicenter maintenance, my Pentair Pool app will not maintain a remote network connection with my Intellicenter. It connects and then shows connection failure after about 30 sec. Same result on both my IPhone and IPad. It connects via local network fine. I tried shutting off my Intellicenter and turning it back on with no luck. Just tried at 1350 EST. Anybody else having this type of issue?

Thanks!

 

[ajw22]

Report it to Pentair Support.

 

[ScudBar61]

Will do

 

[ScudBar61]

Follow up from Pentair support

We apologize for any inconvenience this issue may have caused.

We want to assure you that our team is fully aware of the situation with the Pentair Pool Application Dashboard not functioning correctly for Intellicenter devices, leading to performance issues after the mandatory infrastructure update. We understand how this may impact your experience and truly value your continued trust in our services. Please be assured that resolving this issue is a high priority, and we are working diligently to restore full functionality as soon as possible.

We appreciate your patience and understanding as we continue working on improvements to system performance.

Thanks!