Hello,
We recently had our pool renovated and the contractor we are working with included PebbleTec on their invoice. They showed us PebbleTec samples and we chose a color. They came out a week ago to spray the PebbleTec and we questioned the workers about color and brand. So long story short, it was not PebbleTec. We called the contractor and said "hey what's going on with this?" They said all the products are the same, it will be the same color, etc. don't worry about it. We've had so many problems with this contractor and in the heat of the moment at 7 am on a Saturday morning we told the guys to go ahead. Is there anything to be done about this? They charged us a premium price (I believe) for PebbleTec. The color does look like the PebbleTec color we chose. They even posted our pool on their Instagram with the caption "PebbleTec!" Isn't this fraud? Any advice is appreciated. Thank you!
And also, we've been asking to see the warranty for whatever product they used, but they have not provided it.
We recently had our pool renovated and the contractor we are working with included PebbleTec on their invoice. They showed us PebbleTec samples and we chose a color. They came out a week ago to spray the PebbleTec and we questioned the workers about color and brand. So long story short, it was not PebbleTec. We called the contractor and said "hey what's going on with this?" They said all the products are the same, it will be the same color, etc. don't worry about it. We've had so many problems with this contractor and in the heat of the moment at 7 am on a Saturday morning we told the guys to go ahead. Is there anything to be done about this? They charged us a premium price (I believe) for PebbleTec. The color does look like the PebbleTec color we chose. They even posted our pool on their Instagram with the caption "PebbleTec!" Isn't this fraud? Any advice is appreciated. Thank you!
And also, we've been asking to see the warranty for whatever product they used, but they have not provided it.