Paramount Paralevel won't shut off

[Charlie G]

Our in-ground has a Paramount Paralevel autofill that has been an equipment bane since initial installation.

We have a "smart" water meter that sends alerts when gal/hr water flow exceeds a preset amount. 99% of the time, when we get these alerts, it is related to our auto-fill system and shutting it off at the main valve generates a "Leak Stopped" message within the hour.

The issue typically arises after we have an extended period of heavy rain and the autofill will stick and run continuously. I've wet-vac'd any debris out, and have replaced o-rings in the past and that seemed to help, Lately though, it hasn't seemed to make any difference.

Of course, I've considered that it's running due to evaporative loss, but we previously had it set to keep the level right below the overflow and didn't get any leak alerts for several months. Now, we are overflowing water at the same level setting. If I run the float all the way down below the pool, it still runs. I've checked the integrity of the float and there doesn't appear to be any cracks or water holding within.

Curious if any Paralevel owners have experienced the same and what, if anything, remedied the issue.

 

[1poolman1]

Our in-ground has a Paramount Paralevel autofill that has been an equipment bane since initial installation.

We have a "smart" water meter that sends alerts when gal/hr water flow exceeds a preset amount. 99% of the time, when we get these alerts, it is related to our auto-fill system and shutting it off at the main valve generates a "Leak Stopped" message within the hour.

The issue typically arises after we have an extended period of heavy rain and the autofill will stick and run continuously. I've wet-vac'd any debris out, and have replaced o-rings in the past and that seemed to help, Lately though, it hasn't seemed to make any difference.

Of course, I've considered that it's running due to evaporative loss, but we previously had it set to keep the level right below the overflow and didn't get any leak alerts for several months. Now, we are overflowing water at the same level setting. If I run the float all the way down below the pool, it still runs. I've checked the integrity of the float and there doesn't appear to be any cracks or water holding within.

Curious if any Paralevel owners have experienced the same and what, if anything, remedied the issue.

From Paramount's site:

MY PARALEVEL AUTO WATER FILLER IS OVER FILLING OR NOT KEEPING THE CORRECT WATER LEVEL IN MY POOL, WHAT SHOULD I DO?​

1. Pull up on the float to see if it shuts off. If yes Adjust the float.
2. If it doesn’t shut off turn off the water supply and remove the float.
   1. Check that the yellow O-ring at the bottom of the float is intact and present.
   2. Carefully unsnap the top mechanism and make sure nothing is stuck in the small orifice. If yes use a small pin to push loose the debris, then flush and reassemble the float.
   3. If this does not fix the issue call Paramount 800-621-5886 and talk to customer service. You may have too much (over 80psi) or too little (under 45psi) inlet pressure or damage to the tank.
3. Check to make sure the small plug in the bottom of the canister has a hole in it or is not plugged with debris.
4. Sometimes the line to the pool can become airlocked. Run a hose in the open hole in the pool interior to blow out any air in the line.