OmniLogic and Tristar VS 950 Connection Issues - Not Discovering HUA

[Clhancock]

I have read all the other posts on this as well, but I still haven't found the solution.

Our last pump worked with OL and our pool guy is the one who installed the new pump, so I assume he hooked the wiring up like the last one.

I was on hold with Hayward twice today, both for over an hour and was disconnected each time. I did the firmware update today to 4.1.1. I rebooted OL several times, removed the pump cover to look at wiring and switched off the breakers to no avail.

I have all the timers off, I have switched between stand alone and remote control with no luck and I am seriously at a loss. What can I do to get this working?

 

[ajw22]

Welcome to TFP.

See item 6 in https://www.totallyhayward.com/tech... Updates for Pool professionals July 2020.pdf

Hayward has seen some instances where the HUA from a Gen 3 VS pump was not visible to the Omni control.

These instances have occurred after:

• A power brownout
• The pump was installed with incorrect dipswitch position and the dipswitch was moved while power to the pump was still on.

Once Power was restored, or the pump powered down and back up the HUA would not populate into the control.

Solution that Hayward found is that power needs to be turned off to the pump for a MINIMUM of 5 minutes and as much as 15 minutes to allow the drive to reset. Once power is restored the HUA was visible to the Omni and the pump worked normally.

 

[Clhancock]

Welcome to TFP.

See item 6 in https://www.totallyhayward.com/techservices/attachments/Technical Updates for Pool professionals July 2020.pdf

Hayward has seen some instances where the HUA from a Gen 3 VS pump was not visible to the Omni control.

These instances have occurred after:

• A power brownout
• The pump was installed with incorrect dipswitch position and the dipswitch was moved while power to the pump was still on.

Once Power was restored, or the pump powered down and back up the HUA would not populate into the control.

Solution that Hayward found is that power needs to be turned off to the pump for a MINIMUM of 5 minutes and as much as 15 minutes to allow the drive to reset. Once power is restored the HUA was visible to the Omni and the pump worked normally.

I did this as well, but will do it again today.

Thanks!