Happy for those of you that have good stores, but I'm not one of the lucky ones either. The person here that assumed the rest of us were arrogant and thus caused the pool stores to treat us as outcast is just being arrogant. I have NEVER tried to push BBB in their store (although i have converted a few of their customers..LOL). I don't even ask them to test my water unless I plan to purchase something as I understand that cost them money. However, if the people are working who use to sell me baquacil and now know I'm a chlorine person, they treat me like I'm an idiot and out to get them. Yes, I'm still bitter at them for jacking me up for a whole season (after I purchased the pool from them) by insisting I HAD to use baquacil or else suffer being known as a terrible, abusive parent for exposing my kids to the awful effects of poisonous chlorine.
Went in yesterday to have my water tested because I am out of alkalinity reagent (placed order yesterday). I knew it was low because water is cloudy. It turned light green and the guy told me it was ZERO. He reached for his product and told me I needed at least 20 pounds. I simply replied, "Oh, okay. Hmmm, I've got SOME at home left from last season. Let me see what I need and I'll come back." Then I went on to purchase a pressure gauge for $18. Left feeling ripped on the gauge (Lowe's is across the street), but laughing at how I handled the alkalinity "up" recommendation.