I just took on a new customer that has a haziness issue that I can’t quite figure out. It has an interesting history which I will do my best to explain although there are some important gaps, nonetheless I have to move forward in trying to fix it.
Customer had black spots on the wall of the pebble finish. She complained to pool guy and they put something in that made it milky, cloudy (has no idea what was used). She said the stains stayed the same but the water started to clear. She then fired the pool guy, did jacks test and decided to use Jacks Magic treatment 2. She said she followed the instructions to a t. When she brought the Alk and chlorine back up post treatment which she said she did slowly the water started to turn hazy.
Here is where I come in. It’s been a little over a month since the treatment. I’ve cleaned the filter a few times, vacuumed brushed etc. nothing comes off the walls and looks to have no algae. Still don’t know what the black is but I see it and brushing has no affect. Here are the current pool levels
FC - it’s reading no chlorine but combined is 6 which jacks treatment says to use combined as FC until acid goes away.
Alk -70
ph - 7.6
Cya -70
Hardness - 200
This is a non salt pool. The filter is new and pressure good. The water itself is clean and the water doesn’t look too bad when cloudy but when the sun hits at an angle it looks very hazy. I can see the bottom drains but the hazy hasn’t cleared up at all over the last couple of weeks with me keeping the levels in line. Phosphates are high at 1500 but I haven’t treated yet because I didn’t want to cause more cloudiness.
What do you guys think? I’m wondering if the pool guy used sequestrant, then she put in two more bottles for the treatment. However, she did say it didn’t turn hazy until she started bringing back up the Alk and ph. Initially I was getting fast rising ph but that seems to have leveled off. Clarifier needed?? I’m at a loss on this one.
Customer had black spots on the wall of the pebble finish. She complained to pool guy and they put something in that made it milky, cloudy (has no idea what was used). She said the stains stayed the same but the water started to clear. She then fired the pool guy, did jacks test and decided to use Jacks Magic treatment 2. She said she followed the instructions to a t. When she brought the Alk and chlorine back up post treatment which she said she did slowly the water started to turn hazy.
Here is where I come in. It’s been a little over a month since the treatment. I’ve cleaned the filter a few times, vacuumed brushed etc. nothing comes off the walls and looks to have no algae. Still don’t know what the black is but I see it and brushing has no affect. Here are the current pool levels
FC - it’s reading no chlorine but combined is 6 which jacks treatment says to use combined as FC until acid goes away.
Alk -70
ph - 7.6
Cya -70
Hardness - 200
This is a non salt pool. The filter is new and pressure good. The water itself is clean and the water doesn’t look too bad when cloudy but when the sun hits at an angle it looks very hazy. I can see the bottom drains but the hazy hasn’t cleared up at all over the last couple of weeks with me keeping the levels in line. Phosphates are high at 1500 but I haven’t treated yet because I didn’t want to cause more cloudiness.
What do you guys think? I’m wondering if the pool guy used sequestrant, then she put in two more bottles for the treatment. However, she did say it didn’t turn hazy until she started bringing back up the Alk and ph. Initially I was getting fast rising ph but that seems to have leveled off. Clarifier needed?? I’m at a loss on this one.
