I've restarted again this am as I had a 30 and 0 indicating no generation..but I've done this many times over the last 2 weeks.. It recalibrates, adjusts, gives the new readings, like it's producing something, but it doesn't hold and there are 0 bubbles in the cell. No red lights whatsoever for salt, flow etc. I've sent another email to the mfg help desk as well as photos of all the diagnostic indicators. With the three pkgs of shock/chlorine in the water I've now added there is chlorine but it dissipates of course unlike the perpetual salt chlorine generator which should continue and hold levels. The other unit I had never had any issues for the first 7 years. Add three bags of salt at opening and away it went. We're into 5 bags of salt, 2 stabilizers, 3 shock/chlorine bags, 2 weeks and...murky still greenish pool. It should be long ago clear...