I am looking for advice on negotiating compensation for installations issues that have come up during our build. Long story short: new inground pool being installed, all four corners of the vinyl liner were damaged during install (all forced and have holes near the bead). Negotiated options and agreed to their suggested welding repair backed by full warranty letter with compensation of open/close of pool and winter cover. I asked for photos of the repair once done since they added extra coping (to lock in liner) hiding the damaged areas. Work was explained but no pic for proof received so I removed the new liner lock for myself only to discover they never even did the repair, simply hid the damage! Totally lied to my face. Now also noticed many creases in liner at deep end of pool. Today main PB comes on site with new (not subcontractor) repair expert. Admit to subcontractor installation error and issues but due to zero stock and massive delay on material, say new liner currently out of question since wouldn't get here for over a year at this point due to pandemic supply issues (this seems true from other forums and local information). They say next steps are that pool will be emptied to fix all the creases, liner corner damage will be welded for real this time (with us on site to watch) backed by full 5 year garantee. They will open/close pool at their cost and give winter cover. With all these issues and delays I don't even get to use pool until next season now.
I am a little beside myself at this point; being offered same compensation deal as prior to subcontractor lies. My preference is and remains a new liner even if not until two years from now. That option incredibly is not looking likely. I am therefore looking for advice on what reasonable compensation requests might be at this point ($$? pool equipment like robot? other ideas?). First ever pool so I don't even know what to ask for except wishing we had gone with a different PB.
I am a little beside myself at this point; being offered same compensation deal as prior to subcontractor lies. My preference is and remains a new liner even if not until two years from now. That option incredibly is not looking likely. I am therefore looking for advice on what reasonable compensation requests might be at this point ($$? pool equipment like robot? other ideas?). First ever pool so I don't even know what to ask for except wishing we had gone with a different PB.
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