Hello,
We had a Fiberglass pool installed 13 months ago. It is a Roman style 13 x 30 feet. We noticed from the beginning that the left side of the deep end was lower by about 2 to 3 inches than the right side of the deep end. It is 3 feet to 6 feet deep. The shallow end is level on both sides. We told the contractor many times and he said it was within a normal range. We got a small crack in the deep end about 6 months after install which they repaired at no cost. About a month ago, the pavers by that corner of the pool started to sink several inches. I called and sent pictures and the contractor sent his paver guys out and they pulled up all the pavers in that corner and added sand and pounded the sand down and put the pavers back down, the contractor did not charge me for this. Let me fast forward to the Hurricane Milton that just came through 2 days ago. During the storm, the water was spilling over the same area of the pool that is and always has been 2 to 3 inches lower, like a river, only in that corner during the heavy rain. The next morning I noticed 3 cracks in the bottom of the pool, 2 at the bottom of the incline 3 feet long and 2 feet long and 1 crack about 6 inches long at the farthest part of the deep end. My pool contractor said that my warranty is up after one year except for the shell, but that this issue is caused from ground settling. I believe it is because they only set the pool with sand and did not use any gravel which has caused this issue from the beginning. I believe these are stress cracks due to the pool not being level from the beginning.
I don't know what to do at this point. Please let me know your thoughts
We had a Fiberglass pool installed 13 months ago. It is a Roman style 13 x 30 feet. We noticed from the beginning that the left side of the deep end was lower by about 2 to 3 inches than the right side of the deep end. It is 3 feet to 6 feet deep. The shallow end is level on both sides. We told the contractor many times and he said it was within a normal range. We got a small crack in the deep end about 6 months after install which they repaired at no cost. About a month ago, the pavers by that corner of the pool started to sink several inches. I called and sent pictures and the contractor sent his paver guys out and they pulled up all the pavers in that corner and added sand and pounded the sand down and put the pavers back down, the contractor did not charge me for this. Let me fast forward to the Hurricane Milton that just came through 2 days ago. During the storm, the water was spilling over the same area of the pool that is and always has been 2 to 3 inches lower, like a river, only in that corner during the heavy rain. The next morning I noticed 3 cracks in the bottom of the pool, 2 at the bottom of the incline 3 feet long and 2 feet long and 1 crack about 6 inches long at the farthest part of the deep end. My pool contractor said that my warranty is up after one year except for the shell, but that this issue is caused from ground settling. I believe it is because they only set the pool with sand and did not use any gravel which has caused this issue from the beginning. I believe these are stress cracks due to the pool not being level from the beginning.
I don't know what to do at this point. Please let me know your thoughts
This sounds like one of those horror stories we receive from time to time. Contractors doing all they can to dismiss poor workmanship. They tried some band-aid fixes to keep you at-bay, but are now playing the expiration card, and I suspect will do al they can to blame the storm. Unfortunately this happens more than we like to see.