Update 2: In a completely unexpected event I received several emails a few hours after I sent a professional email to them outlining what has happened and they not only sent me a return label (didn’t ask for anything, it was just for awareness more than anything) they set up an order for a completely brand new replacement. In all my years I have never seen customer service like that! Not sure if this is the norm for Maytronics but this is a great outcome. In what could only be considered irony, I already dropped it off with my own paid shopping and ended up luckily being able to go back and pick it up to use their label.
Update: They said the warranty expired in March but they are giving me one last courtesy repair. I did argue that the fact I just received it back in March means the warranty couldn't have ended before I received it back and it spent over 2 months at the repair depot (and shipping) in the last year it absolutely should have been extended but they said they couldn't do shipping label so it's on me this time. After I get it replaced I am going to continue to do research to see if anyone has a good solution. It's either the swivel design or they are just not correctly packing the one side well enough to where water doesn't get in. The fact they used a pogo pin type setup for something high amperage is pretty odd. I see similar failures pretty much all over Youtube and Reddit when they unscrew the swivel portion of the cable. At this point, I would prefer a non-swivel so if it fails again it will at least be for a different reason.
I’m at a loss as to why this keeps happening. I had to send it off 4 times, 3 for the same issue, water getting inside the swivel cable and causing high resistance and melting the plastic. Once because they sent it back with a Wave 60 cable which is largely shorter. I was used to having a bunch of slack and as soon as I put it in it almost didn’t have enough length. Then they claimed that it’s impossible and when I read the repair sheet it actually said they installed a shorter cable. It should have been about 78’ but was about 58’ instead.
Anyway, pictures are attached. In all cases it looks like water entered from the swivel side not the side that unscrews. The o rings look perfect.
At this point it seems like a design failure in how this swivel cable is manufactured. The only positive thing I can say is Maytronics is paying for shipping both ways since this keeps happening within a few months of receipt. They’ve had the robot for a little over 2 months of the last 12.
For anyone looking at the unit and the cost, I honestly have no idea why it’s so expensive. I received it in almost new condition from a previous owner who only had it for a few months and it was fine for about 6 months after I had it then every 2~ months since then I’ve had to send it back.
Most recent from about a week ago. I keep it relatively close to this but always shoot for a value close to 0 or slightly negative.
FC 4.2
pH 7.4
TA 80
CH 700 (might be a misread, usually around 600)
CyA 50
Salt 3500
CSI -0.14
At this point I think I’m going to get it repaired one more time and then just junk it. The cables for this are crazy, if I had to pay out of pocket these are over $200 each.
Update: They said the warranty expired in March but they are giving me one last courtesy repair. I did argue that the fact I just received it back in March means the warranty couldn't have ended before I received it back and it spent over 2 months at the repair depot (and shipping) in the last year it absolutely should have been extended but they said they couldn't do shipping label so it's on me this time. After I get it replaced I am going to continue to do research to see if anyone has a good solution. It's either the swivel design or they are just not correctly packing the one side well enough to where water doesn't get in. The fact they used a pogo pin type setup for something high amperage is pretty odd. I see similar failures pretty much all over Youtube and Reddit when they unscrew the swivel portion of the cable. At this point, I would prefer a non-swivel so if it fails again it will at least be for a different reason.
I’m at a loss as to why this keeps happening. I had to send it off 4 times, 3 for the same issue, water getting inside the swivel cable and causing high resistance and melting the plastic. Once because they sent it back with a Wave 60 cable which is largely shorter. I was used to having a bunch of slack and as soon as I put it in it almost didn’t have enough length. Then they claimed that it’s impossible and when I read the repair sheet it actually said they installed a shorter cable. It should have been about 78’ but was about 58’ instead.
Anyway, pictures are attached. In all cases it looks like water entered from the swivel side not the side that unscrews. The o rings look perfect.
At this point it seems like a design failure in how this swivel cable is manufactured. The only positive thing I can say is Maytronics is paying for shipping both ways since this keeps happening within a few months of receipt. They’ve had the robot for a little over 2 months of the last 12.
For anyone looking at the unit and the cost, I honestly have no idea why it’s so expensive. I received it in almost new condition from a previous owner who only had it for a few months and it was fine for about 6 months after I had it then every 2~ months since then I’ve had to send it back.
Most recent from about a week ago. I keep it relatively close to this but always shoot for a value close to 0 or slightly negative.
FC 4.2
pH 7.4
TA 80
CH 700 (might be a misread, usually around 600)
CyA 50
Salt 3500
CSI -0.14
At this point I think I’m going to get it repaired one more time and then just junk it. The cables for this are crazy, if I had to pay out of pocket these are over $200 each.
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