Jandy RS8 sets SWG to 0%?

WGpoolnewb

Well-known member
Jun 9, 2020
132
Central Florida
Pool Size
18000
Surface
Plaster
Chlorine
Salt Water Generator
SWG Type
Jandy Truclear / Ei
I've been discovering over the last week or so that my SWG keeps getting set to 0% output, as seen in the iAqualink web Status page. Has anyone else ever experienced this? I have the RS8 panel, iAqualink and TruClear SWG. I have not been able to find any rhyme or reason for this. I reset it, and later in the day I'll find it's back to 0%.
 
Is your TruClear under warranty?

If it is, make a warranty claim with Jandy.
 
The local Jandy warranty vendor had a long wait time, so I decided to take a peek at the RS485 wiring at the controller. I did nothing more than remove and reinstall the wiring on the terminal block, and the issue has not returned. I did also try to contact Jandy directly for guidance, and that went absolutely nowhere.
 
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