Jandy AquaPure 1400 Error Code 123

[JamesW]

Once you get the new cell, can you cut the old one open to see why it failed?

 

[Johnpfeifer4]

Look into the cell from the prong end.

There are 13 thin metal plates.

Look carefully at the edges of the plates with a flashlight to see if the edges are smooth or rough.

The center prong connects to the center plate.

In this picture, you can see the prong connected to the plate in the center top.

View attachment 337682

I asked the technician to send me a picture as he had to return the original part to Jandy, I still haven't gotten it from him yet, but the new cell works great.