Hello!
Long time lurker, first time poster. Awesome forum you have here!
I am the recent proud owner of an Intex 12x24 ultra frame xtr pool with a salt water system.
Leveling took a while but setup was fairly straight forward and my family loves it. Added a few upgrades (solar cover, reel, second skimmer, la Crosse temp monitor) but for the most part the pool is "stock."
I've run into two issues and I'm hoping forum members can help. I tried calling Intex but their phone line puts me on hold for hours and they have yet to answer my emails (submitted ~1 month ago.) I tried researching as well but those tips didn't pan out.
First issue is the programming. I'm trying to get the pump to run the chlorinator for 6 hours, then just the pump for 6 hours, starting around 8am. To do so I turned the pump on at 8am, hit the unlock button, pressed the chlorinator button, and set it to 6 hours. I then hit the pump button and set it to 6 hours as well.
What this resulted in is the chlorinator properly starting at 8am and running for 6 hours. You can see the hours indicator tick down each hour 6, 5, 4 etc. until it finishes it's cycle. Then the odd part, the pump stays on and 6 is displayed, which I took to mean it will run for 6 hours. But here's the odd part. It never ticks down. It just stays locked at 6 forever. I've tried unplugging/replugging to clear timers, reprogramming, etc. without success. What am I doing wrong?
Second question. The pump seems to be expelling sand into the pool, about 1/2 cup every 2 days or so based on what I vacuum up. From my research I tried several things - back washed and rinsed the sand, checked for leaks, validated pressure, cleaned and retightend all connectors. Same issue. I also ensured I used sand with the same specifications from the manual, I didn't overfill the filter, and I used the sand guard when filling the filter, also wetting the sand prior to resealing the filter.
Some videos mention if the "fingers" on the stand pipe are cracked, this can cause this issue. Admittedly I didn't inspect it too closely since the standpipe and fingers were already installed in the filter out of the box, but based on what I recall there didn't appear to be any obvious physical damage to these components. If I have to extract all the sand to properly inspect I will but I'm hoping there might be other things to try first.
Appreciate any insight the forum can offer on these issues and thank you in advance!
Ed
Long time lurker, first time poster. Awesome forum you have here!
I am the recent proud owner of an Intex 12x24 ultra frame xtr pool with a salt water system.
Leveling took a while but setup was fairly straight forward and my family loves it. Added a few upgrades (solar cover, reel, second skimmer, la Crosse temp monitor) but for the most part the pool is "stock."
I've run into two issues and I'm hoping forum members can help. I tried calling Intex but their phone line puts me on hold for hours and they have yet to answer my emails (submitted ~1 month ago.) I tried researching as well but those tips didn't pan out.
First issue is the programming. I'm trying to get the pump to run the chlorinator for 6 hours, then just the pump for 6 hours, starting around 8am. To do so I turned the pump on at 8am, hit the unlock button, pressed the chlorinator button, and set it to 6 hours. I then hit the pump button and set it to 6 hours as well.
What this resulted in is the chlorinator properly starting at 8am and running for 6 hours. You can see the hours indicator tick down each hour 6, 5, 4 etc. until it finishes it's cycle. Then the odd part, the pump stays on and 6 is displayed, which I took to mean it will run for 6 hours. But here's the odd part. It never ticks down. It just stays locked at 6 forever. I've tried unplugging/replugging to clear timers, reprogramming, etc. without success. What am I doing wrong?
Second question. The pump seems to be expelling sand into the pool, about 1/2 cup every 2 days or so based on what I vacuum up. From my research I tried several things - back washed and rinsed the sand, checked for leaks, validated pressure, cleaned and retightend all connectors. Same issue. I also ensured I used sand with the same specifications from the manual, I didn't overfill the filter, and I used the sand guard when filling the filter, also wetting the sand prior to resealing the filter.
Some videos mention if the "fingers" on the stand pipe are cracked, this can cause this issue. Admittedly I didn't inspect it too closely since the standpipe and fingers were already installed in the filter out of the box, but based on what I recall there didn't appear to be any obvious physical damage to these components. If I have to extract all the sand to properly inspect I will but I'm hoping there might be other things to try first.
Appreciate any insight the forum can offer on these issues and thank you in advance!
Ed