Intelliconnect Setup Error

[Mardoudan]

My Intelliconnect was installed and working fine, controlling my Filter pump (SuperFlo VS), iChlor, UltraTemp and Globrite LEDs.
But I was seeing a “Setup incomplete” message in my Link2O APP home page. It said to shut off the power to the intelliconnect, wait 15 secs, turn on Power intelliconnect and reopen the Link2O app.
I tried this numerous times, but continued to get the “Setup Incomplete” error message. I decided to try removing the device (Intelliconnect) and reinstalling it.
I couldn’t complete the setup process in Link2O because It kept giving me the error:


has anyone experienced this and how did you fix it.

 

[Mardoudan]

I solved my problem- Pentair has a new APP called Pentair Home. Found out by a lot of research... anyway it’s a great of an improvement over Link2O. And it took care of my problems!

 

[HouseofPang]

Interesting, I see this on their page. Did you create a new account under Pentair Home? And it is way better than link20?

The following products have not yet moved and users should not attempt to migrate their device:

• IntelliConnect

 

[Mardoudan]

I migrated my intelliconnect to Pentair Home APP - it works fine for me. A much better GUI. I’ve been in touch with Pentair tech support and talking about improvements for the APP.

 

[Rancho Cost-a-Lotta]

Does the new Pentair app work with Alexa?

 

[HouseofPang]

I migrated my intelliconnect to Pentair Home APP - it works fine for me. A much better GUI. I’ve been in touch with Pentair tech support and talking about improvements for the APP.

thanks will try that! Did you have to create a new account under Pentair Home or used your link20 credentials?

 

[Mardoudan]

Does the new Pentair app work with Alexa?

I did a search and can’t find anything that states it is compatible with Alexa, maybe in a future version

 

[BowserB]

Also, Mardoudan, do you know if there is a web version, as there is with Link20? I just sent an inquiry to the tech support guy I've communicated with for two years and got a "recipient not found" from the pentair.com mail server, so I guess he's no longer with the firm. Too bad. He was really helpful several times.

 

[Mardoudan]

I connected to the Pentair account that I setup for the Link2O APP.

 

[HouseofPang]

Here is the procedure if anyone else is wondering. You have to create a new Pentair Home Account, then somewhere along the process it will ask you for your link20 account info and it will link your devices to Pentair Home. Also you will need to re-add your devices but it will remember your old settings.