Intellicenter - New Pentair Home app problems

[cssnms]

I switched over from Intellicenter app to the Pentair Home app. The problem I'm having is that the app keeps dropping my pool requiring me to log back in with the IP address.

The other problem is, I can't seem log in remotely. Again, my pool account/info is missing.

Tech support seems oblivious unhelpful.

Is anyone else

 

[Schwimmbad]

I upgraded also but haven’t had the problems you’re having. Sorry I can’t help much but did you follow the instructions and have you looked through their upgrade web page?

IntelliCenter® Support

The Pentair IntelliCenter Pool Control System is the latest pool product to join the Pentair Home app. Find the instructions and get started in the new app experience.

www.pentair.com

 

[ajw22]

Did you get this email?

Did you follow the upgrade instructions?

Did you call the Support number int he email for help?

IntelliCenter® Support

The Pentair IntelliCenter Pool Control System is the latest pool product to join the Pentair Home app. Find the instructions and get started in the new app experience.

www.pentair.com

 

[cssnms]

Did you get this email?

Did you follow the upgrade instructions?

Did you call the Support number int he email for help?

IntelliCenter® Support

The Pentair IntelliCenter Pool Control System is the latest pool product to join the Pentair Home app. Find the instructions and get started in the new app experience.

www.pentair.com

View attachment 565892

Yes, that's how I ended up downloading the Pe fair Home app.

Almost every time I close the app, I am required to put in the Intelicenter IP address. Very frustrating and tech support has been uninspiring.
_
I won't even get into neither their website or the Pentair app will accept my home address under my profile. Tech support has no answers.

 

[ajw22]

Thete is no reason to enter your address. It is not mandatory. Enter the minimal amount of required information.

 

[cssnms]

Thete is no reason to enter your address. It is not mandatory. Enter the minimal amount of required information.

That's the least of my problems.

Now my 3 day old VS whisper flo pump stopped running last night.