I have an Intellicenter I10-PS connected with 2 Intelliflo VSFs. When I change the filter DE, I put the Intellicenter in service mode so that I can use the Intelliflo keypad to quickly turn the filter pump on/off.
I did this a couple weeks ago, and when finished put the Intellicenter back in AUTO and walked off. Later that day, I could hear my filter pump running at a higher than normal speed. I went and checked the pump, and it was still operating independently of the Intellicenter, i.e., it was showing rpm etc on the display, and the keypad controls worked. I looked at the other (waterfall) Intelliflo VSF, and same condition - not connected to the Intellicenter.
I tried rebooting pumps and panel, deleting and adding back pumps, with no luck. The panel just shows "comm error" on both pumps. All other functions on the Intellicenter work, including changing IC40 %.
After several attempts, I got Pentair tech support this week. He had me check my firmware, and it was 2.006. He said my issue was a "known issue" with that firmware version. He then had me reboot the panel in safe mode and switch to the previous firmware version, 1.064. Except now the pumps still didn't connect! He had me go the the same power cycle/delete/add back steps also with no luck.
So his final advice was "you need to call an authorized Pentair service company". Yeah right! (My Intellicenter is 3+ years old, and I installed everything myself, so no warranty coverage.)
Has anyone seen this issue before, or have any further troubleshooting advice? Just seems too coincidental that I had a hardware failure at the exact same time I switched from service mode to auto. No visible damage to the PCB with the pump RS485 connections/circuitry.
I did this a couple weeks ago, and when finished put the Intellicenter back in AUTO and walked off. Later that day, I could hear my filter pump running at a higher than normal speed. I went and checked the pump, and it was still operating independently of the Intellicenter, i.e., it was showing rpm etc on the display, and the keypad controls worked. I looked at the other (waterfall) Intelliflo VSF, and same condition - not connected to the Intellicenter.
I tried rebooting pumps and panel, deleting and adding back pumps, with no luck. The panel just shows "comm error" on both pumps. All other functions on the Intellicenter work, including changing IC40 %.
After several attempts, I got Pentair tech support this week. He had me check my firmware, and it was 2.006. He said my issue was a "known issue" with that firmware version. He then had me reboot the panel in safe mode and switch to the previous firmware version, 1.064. Except now the pumps still didn't connect! He had me go the the same power cycle/delete/add back steps also with no luck.
So his final advice was "you need to call an authorized Pentair service company". Yeah right! (My Intellicenter is 3+ years old, and I installed everything myself, so no warranty coverage.)
Has anyone seen this issue before, or have any further troubleshooting advice? Just seems too coincidental that I had a hardware failure at the exact same time I switched from service mode to auto. No visible damage to the PCB with the pump RS485 connections/circuitry.
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