IntelliCenter - Equipment not responding to Schedules

[joeprunc]

This afternoon at work I noticed when I logged into the Intellicenter App that my pump had not turned on today. I have 6 unique schedules throughout the day and not one had triggered the pump to turn on. I check on the pool daily and this is the first time I've experienced this. Unfortunately I am at work right now and cannot physically troubleshoot the equipment, but reaching out so I can fix this issue before we leave town for the weekend.

Remotely I am able to turn on and control the pump/systems/circuits. (so not a wifi/app issue, nor an electrical/breaker issue)
I do have an egg timer on one of my circuits, and when I turned this circuit on remotely, it did shut off after 10 minutes as it should have.
I tried to add new schedules and modify existing schedules to test the system, (my equipment did not respond to either the newly added/modified schedules)

The only thing I can identify as a change was last night we had a power outage. We have had several power outages since our pool was put in a year and a half ago so I'm not sure why this could be different.

When I get home I'm planning on turning the equipment off, tripping the main breaker and letting it reboot. As well as make sure the pump isn't on a different mode (ie service mode)
Are there any other items I should try tonight?

 

[Jimrahbe]

Joe,

I like your plan...

There is nothing like being on-site to troubleshoot something.

Please let us know what you find once you get home.

Thanks,

Jim R.

 

[BDY]

Just anecdotally - we had a flash outage last night (less than 2 seconds). The schedules worked on my Intellicenter but I lost all remote control on the App until I rebooted it. There is a reset button on the front panel that if you briefly hit (don’t hold it down) acts as a restart or you can turn the power off.

Maybe Intellicenter just doesn’t like power outages…

 

[joeprunc]

Problem solved: power outage cause the time and date to be off. I reset the time and all worked fine.

 

[BDY]

Problem solved: power outage cause the time and date to be off. I reset the time and all worked fine.

If it’s connected to WiFi or internet set the date and time to the Auto function so that it pulls it from the net (as it knows your locations) then it always resets after each outage…. Under advanced settings clock source = Auto

 

[Turbo1Ton]

Problem solved: power outage cause the time and date to be off. I reset the time and all worked fine.

Which version of the firmware are you running? I think 2.006 has an issue with not remembering the clock settings. Mine would do this also, where it would lose the clock settings on a reboot/power cycle.

I have been staying on 2.006 because of the freeze protection issue on 1.064. Now that temps are no longer dropping into freeze territory, I have finally reverted to 1.064, in the hopes that they will issue a new revision before next fall/winter that corrects the freeze protection issue caused by a power cycle.

--Jeff

 

[joeprunc]

IntelliCenter is connected via WiFI, thank you for the info about Auto, I've updated that.
I'm using 2.006 version.

 

[cupinelecturer]

My Intellicenter's schedules functioned, but I was unable to use the app's remote controls until I restarted the device. If you need to restart the device, you may either turn the power off or press the reset button on the front panel. driving directions