- Sep 22, 2022
- 10
- Pool Size
- 16000
- Surface
- Fiberglass
- Chlorine
- Salt Water Generator
- SWG Type
- Pentair Intellichlor IC-40
Long story short... I've had issues with my Pentair intelliconnect system since startup. Most notably the intelliconnect losing connection with the pump and swg.
We recently got Pentair out and they said th pump needed a firmware upgrade done in person. That thousands of shipped units during the pandemic shipped with firmware that would lose connectivity.
After that, the pump connection works fine. And it 'says' the swg is good too. Until I try to change anything. It says not connected. I'm also quite sure it's not generating chlorine now, and while my app says 16% the actual unit shows 0% output.
All lights seem fine though. There are no other signals of an issue like red lights. See attached for setup. Obviously I'm trying to get installers out. But always hard. Any advice on what could be going on or how to troubleshoot as I work that angle greatly appreciated. I tried cutting power and restarting to no avail.
We recently got Pentair out and they said th pump needed a firmware upgrade done in person. That thousands of shipped units during the pandemic shipped with firmware that would lose connectivity.
After that, the pump connection works fine. And it 'says' the swg is good too. Until I try to change anything. It says not connected. I'm also quite sure it's not generating chlorine now, and while my app says 16% the actual unit shows 0% output.
All lights seem fine though. There are no other signals of an issue like red lights. See attached for setup. Obviously I'm trying to get installers out. But always hard. Any advice on what could be going on or how to troubleshoot as I work that angle greatly appreciated. I tried cutting power and restarting to no avail.
