IC40 issues

[JamesW]

I suspect that you're waiting too long.

Once the lights scroll, a percentage light should light up right away as soon as the scrolling stops.

Within about 2 seconds, the cell will go back to regular mode unless you press and release the More button before the cell goes back to normal mode.

 

[SteveK52]

James,
I have attempted this many times with no results. Maybe it is not part of the program in my unit, part # 520555 S/N 1225297180561y mfg date 10/24/18.

 

[JamesW]

It should work.

For the second part, did all of the lights blink?

 

[JamesW]

In any case, you need 3 verifiable independent tests that you can use to show that the cell is not accurate.

Take a sample to the builder, a sample to an independent pool store and use your K-1766 as the third.

As long as the 3 independent tests are more than 600 ppm off of the cell reading, you have a good case for warranty.

You can file a warranty claim directly with your builder or with Pentair.

Make sure that your equipment is registered with Pentair so that they can process the warranty claim.

They may or may not cover the labor part of the warranty claim at their discretion.

You can ask Pentair to send you a new flow switch for you to install if you want to save the labor.

However, that might not be the problem.

Get the other confirming salinity tests and we can go from there.

 

[SteveK52]

James, If I push and release the more within 2 seconds nothing happens and display still shows 20% which is what I have it set for. If I press and hold for a few seconds the lights do the same as on the first push and hold stopping on the 20 %.

 

[JamesW]

Try putting the Easytouch in service mode, turn on the pump, press the pump button to power the cell, and push the Less button to make the percentage lights go out.

Then, try the procedure.

 

[SteveK52]

Try putting the Easytouch in service mode, turn on the pump, press the pump button to power the cell, and push the Less button to make the percentage lights go out.

Then, try the procedure.

James, thanks for helping me, right now I'm a little burnt out with this. I will give that a try tomorrow weather permitting. Thanks again.

 

[JamesW]

Ok, in any case, you need some independent tests that you can use to show that the cell is not accurate before you file a warranty claim.

 

[SteveK52]

James,
Thanks for your help, It's greatly appreciated.
Steve

 

[SteveK52]

One thing I noticed yesterday while removing the unit to check it, was that one of the pins in the connector was longer than the rest, does anyone know if that is supposed to be that way or maybe it has worked its way out and is not connected?

 

[Jimrahbe]

Steve,

I don't plan to disconnect mine to check, but often the ground pin on a connector will be longer to ensure it mates up before any of the power pins.

I doubt the pin came loose..

Thanks,

Jim R.

 

[SteveK52]

Steve,

I don't plan to disconnect mine to check, but often the ground pin on a connector will be longer to ensure it mates up before any of the power pins.

I doubt the pin came loose..

Thanks,

Jim R.

Thanks

 

[SteveK52]

FYI
Spoke with Pentair customer service and they said the temperature test is not a feature of the Intellichlor. They were very helpful and will be sending a flow switch to me.

 

[JamesW]

The temperature test works. The person on the phone was incorrect.

Email Pentair and ask them if you want to be sure.

Try the test again after you replace the flow switch.