iAqualink Pool Components renamed

[AZMNGuy]

Hi Folks - First post so please go easy! I found this group after doing some searching for answers to my current issue. Looking forward to learning and contributing.

I have had the iAqualink system for about 30 days now and thus far, it has worked well. I had this system installed as my Wife and I recently relocated from Arizona to California and our home is now a vacation home and we needed to have some kind of remote control/monitoring, along with automation.

For about 3 weeks in December, I had the Maintain Temp feature enabled so it could keep the water at swimming temp for our guests. This past weekend, they informed me they were done with the pool so I turned off the Maintain Temp feature and also turned off the heater. After I did this, later that day I found some of the components within the system were re-named.

In this first shot, the first "Temp 1" icon should and has always been labeled "Filter Pump" and the fourth icon has always been labeled "Waterfall." It now reflects "Heater" but the second Temp 1 from the left has always been my actual Heater:



What is also strange is when I view my Devices, the first label correctly reflects Filter Pump, yet my Waterfall is not properly reflected (shows Heater):



Is this a known issue or could there be a common cause? The only things that *may* make sense is #1, the guy that installed the system and has remote access purposely renamed them (very unlikely) or #2, it's quite cold in Arizona right now and perhaps some rats got inside the unit and might be chewing wires? He also mentioned there was some kind of wire exposed on the ground going from the unit into the control center. Obviously, I have tried checking with him but he is not reachable at the moment.

Thanks Folks.

 

[Dodger]

Welcome to TFP. A few random thoughts from a fellow iAqualink owner....

I don't buy the rat theory. And I would not be happy if my installer was remotely renaming things 30 days out without letting me know!

Just wanted to make sure you know that the Home screen (the one with your Scottsdale label at the top) can be customized to feature any buttons you like. It's perfectly normal that it does not match with the Devices screen. I know that wasn't exactly your question; just wanted to make that statement.

I also wondered if you have tried a little experiment by putting the pool back into Maintain Temp mode to make sure that mode is not re-prioritizing the button display.

Regarding the waterfall named button, I would want to test if the Auxiliary you expect to activate the waterfall (via JVA, right?) is still doing that. But I would only do that with eye-witness confirmation, unless you have a camera that can see it remotely.

 

[AZMNGuy]

Hey Dodger - thanks very much for the input. Yeah, I also don't think my pool guy has been messing with anything but it was an option that came to mind. Long story, but I'm looking for a new pool guy. He also told me long ago I needed to install critter fencing around the unit as we do have rats/mice, and he has seen many a wire getting chewed through.

I do know I have complete control of how the labels are reflected but I let him label them after the install. He was able to label the filter pump and waterfall, but he said he could not re-label Temp 1 to Heater due to some kind of bug. He also made other incorrect statements of how this thing works and I have also gotten contradictory information from support at Zodiac and the actual Zodiac rep he works with. I'll refrain from hijacking my own thread but am going to make another post with additional questions.

I have been able to confirm that "heater" does operate the valve for the waterfall. I have a security camera installed in my back yard and can validate the water feature runs when the heater icon is active.

I'm going to be back there this coming weekend and plan to do a lot of experimentation since I can see everything with my own eyes for the very first time. I am hesitant to start re-naming things remotely as I'm not 100% confident right now and won't be able to validate. You make a good point about re-enabling the maintain temp feature. I'll do that when I am back and see what happens.

Many thanks.

 

[Jimrahbe]

Guy,

I am not a Jandy guy, but it appears to me that the items listed are factory default circuit names...

As an example, in my Pentair system, the default name is "Aux Ex" but I have named it "Fill Line"...

The most likly cause for your problem is that you reset something and deleted the Circuit Name you assigned or on the Jandy system you can select to see either the factory names (what you posted) or The name you assign...

Like I said, I don't really know much about Jandy, but in general all these systems operate about the same way..

I really don't see this being caused by a malfunction, just more of a programming/user issue.

Thanks,

Jim R.

 

[AZMNGuy]

Hey Jim - thanks for the feedback. I don't feel it was user error as the only thing I did after weeks of perfect operation is on the mobile app #1, turn off the heater and #2, disabled maintain temp. It was after doing this I noticed the icons/labels seem to have gotten reset. I did not intentionally perform any kind of reset and have never made an attempt to rename anything. You make a good point though - it seems as if it somehow reverted back to factory defaults for some reason.

I'm going to be back home next weekend and have a few test cases I am going to step through which include changing the labels and trying to re-create the condition (sorry, software geek here). I'm hesitant to do anything remotely as I cannot validate what is working and what is not with the exception of the water feature. And the last thing I want/need is for my heater to be running 24x7 in the cold AZ weather right now when nobody is there.

Thanks!

 

[Jimrahbe]

Guy,

I agree 100%.. I did not mean to say you did anything on purpose, just that I believe that something happened, when you made your update.

I also agree that being there is the very best way to troubleshoot the issue.

Please report back with what you find, as it could help others in the future that run into the same problem.

We do have some really sharp Jandy folks here, so hopefully we can get one to chime in....

Thanks,

Jim R.

 

[PoolGate]

Call Jandy directly. Their iAqualink group is outstanding they will fix it all up.

 

[AZMNGuy]

Hey PoolGate - Yep, I did send them an email last week since they are/were closed for the holidays. I should expect to hear back this week. But to be blunt, I have not been very impressed with the level of support I have received thus far unless the individuals I have spoken to are a bit new/green. I have received conflicting information about certain things from the people I have spoken to over the phone, and also the rep my pool guy has access to. I'm going to be making a new post with specific questions about certain functionality. THanks.

 

[PoolGate]

Hey PoolGate - Yep, I did send them an email last week since they are/were closed for the holidays. I should expect to hear back this week. But to be blunt, I have not been very impressed with the level of support I have received thus far unless the individuals I have spoken to are a bit new/green. I have received conflicting information about certain things from the people I have spoken to over the phone, and also the rep my pool guy has access to. I'm going to be making a new post with specific questions about certain functionality. THanks.

I have called may times to their official aqualink support line and never had anything less than stellar support. Makre sure you are using the proper number! 1 (800) 822-7933

 

[AZMNGuy]

Yep, that's the # I have always used. I'm not completely discounting them, rather perhaps they may have been new or what is more likely is I can tend to ask far-out questions about specific scenarios, what-if, etc. On multiple occasions I was put on hold so they could check with someone else, and then had to keep doing it when I would ask follow-up questions.

Not a huge deal - I will keep using them and also this forum as it has been great thus far.

Thanks.

 

[Jimrahbe]

Funny... I have never had to call Pentair once...

Jim R.

 

[AZMNGuy]

Once I have a full understanding of how a given system works, I anticipate I will not have to call as well. Rather in this case, the system was installed while I was no longer living there, the person that did the installation is incompetent (there I said it), and I am not comfortable experimenting when I can only look at an app/web UI without physically being there to validate what is or isn't happening. I'll be there this weekend and anticipate all will be well in the world afterwards and I won't have to bug you nice folks anymore.

 

[Dodger]

Yep, that's the # I have always used. I'm not completely discounting them, rather perhaps they may have been new or what is more likely is I can tend to ask far-out questions about specific scenarios, what-if, etc. On multiple occasions I was put on hold so they could check with someone else, and then had to keep doing it when I would ask follow-up questions.

That describes several of my experiences with Jandy phone support. Very discouraging.

By the way, when you email them for support, if your iAqualink account is set up under the same email address you send your request from, they will find your system online and give you feedback based on what they see in your setup. That can be helpful or it can be unhelpful, so just beware.