About 2 or so weeks ago I had an iAquaLink controller installed on my pool equipment. We moved a month ago from a house with a 15,000gal pool and all Jandy equipment with an IAquaLink 2.0 controller, into a downsized home with a 8,000gal pool and Pentair equipment and no automation.
We had had that pool for nearly 8 years and I was happy with the pool company and that entire system so I had that company (ranked best in town) come out to advise me on getting things at the new pool more like my old pool. They installed the iAquaLink 3.0.
As luck would have it, that’s the same weekend that iAquaLink had massive server issues and my system would not stay online. So now things are better with the iAquaLink app EXCEPT… I can’t do any scheduling. When I go to the Web interface and then the “Schedule” button followed by the “Add” button to compose a schedule for my equipment nothing happens on the screen and the system goes offline.
My pool company came out and manually set up a schedule for the Polaris and that worked fine. But I didn’t like the times they set and wanted to change it. But when I brought up the pool’s schedule there were 6 separate Polaris listings all for the same time setting and each one showing set up for All days???
So I figured it was a mistake and deleted the 6th listing figuring that I’d remove the 5 duplicates and then change the times for the remaining listing. But deleting that 6th one deleted them all and now I’m back to no schedule showing for my pool.
You can guess where I’m going next… I’m trying to create a schedule item for my Polaris but doing so just knocks my system Offline.
I called Flurida/Zodiac/iAqualink and after waiting on hold for 40 mins was told my wait time was only another 33 minutes. So I hung up.
I contacted the pool company and they offered to manually add the Cleaner schedule again, but when I said I wanted the system fixed so I could set my own schedules they replied that it was continuing server issues with iAquaLink.
I’m pretty frustrated with the situation. Is Flurida really still having issues after 2-weeks? Or is my system not installed and set up right?
PS. Did I mention that the company now tells me that my Pentair Superflo VST pump can’t be controlled by the iAquaLink controller like they thought it could after all!
We had had that pool for nearly 8 years and I was happy with the pool company and that entire system so I had that company (ranked best in town) come out to advise me on getting things at the new pool more like my old pool. They installed the iAquaLink 3.0.
As luck would have it, that’s the same weekend that iAquaLink had massive server issues and my system would not stay online. So now things are better with the iAquaLink app EXCEPT… I can’t do any scheduling. When I go to the Web interface and then the “Schedule” button followed by the “Add” button to compose a schedule for my equipment nothing happens on the screen and the system goes offline.
My pool company came out and manually set up a schedule for the Polaris and that worked fine. But I didn’t like the times they set and wanted to change it. But when I brought up the pool’s schedule there were 6 separate Polaris listings all for the same time setting and each one showing set up for All days???
So I figured it was a mistake and deleted the 6th listing figuring that I’d remove the 5 duplicates and then change the times for the remaining listing. But deleting that 6th one deleted them all and now I’m back to no schedule showing for my pool.
You can guess where I’m going next… I’m trying to create a schedule item for my Polaris but doing so just knocks my system Offline.
I called Flurida/Zodiac/iAqualink and after waiting on hold for 40 mins was told my wait time was only another 33 minutes. So I hung up.
I contacted the pool company and they offered to manually add the Cleaner schedule again, but when I said I wanted the system fixed so I could set my own schedules they replied that it was continuing server issues with iAquaLink.
I’m pretty frustrated with the situation. Is Flurida really still having issues after 2-weeks? Or is my system not installed and set up right?
PS. Did I mention that the company now tells me that my Pentair Superflo VST pump can’t be controlled by the iAquaLink controller like they thought it could after all!
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