Is anyone else having trouble with the iAqualink app? Since yesterday 4/5/19, the app is not connecting to my pool. I checked the iAqualink 2.0 unit and it has the yellow connected to network light but not the green connected to Internet light. I reset the unit, reset my router, etc. Everything else is working, just not it. The last time this happened was this time last year when they were moving the servers or something and it was down for almost a week. Which means you can't control your pool except by the panel at the equipment (crude.) So last year I had a wired panel installed so if this happened again I could actually control my pool. So if everyone else is having this issue then I know it is Jandy and will wait it out. But if no one else is, then I have an issue that I need to get resolved.
iAqualink cloud outage?
- Thread starter jbigbryw
- Start date
Same here! I’ve only had one connection issue in the last 3 years and it was related to something in the cloud. Their support is closed until Monday, of course.
- Oct 25, 2015
- 5,206
- Pool Size
- 25000
- Surface
- Plaster
- Chlorine
- Salt Water Generator
- SWG Type
- CircuPool RJ-60 Plus
This happens a couple of times per year usually only for a short time. Once a couple of yeas ago it was out for 2 days. Just checked a few minutes ago and it's working via the web app all the way from our resort room in St. Maarten!
Hope this helps.
Chris
Hope this helps.
Chris
Our connection dropped yesterday at some point. Local/manual controls are fine but I can’t connect via the App or Web. I suspect it’s another server outage on their side...
Yep. Mine is still down. I tweeted zodiac asking if they are aware of anything. No response yet. When it works, it is great, but when you are wanting to have some pool fun on the weekend, it’s kindof a bummer.
I have had more frequent connections issues than normal for a good week. But resetting power on the Aqualink has fixed it every time, including this morning's non-connection. Both App and Web connections are working now.
Oh my gosh. I have spent hours since yesterday trying to troubleshoot my lost connection. I’ve reconnected to WiFi, reset power, googled solutions for hours in the middle of the night, updated the firmware on my router and access point. I see it on my network but no access via app or web browser. Nothing has worked. I’m happy to hear I’m not the only one down.
ThePortableCow
New member
Ours went down yesterday afternoon too. I should have searched TFP first as I spent hours resetting the WiFi settings on the controller and reconfiguring the home network. Was just about to start the process of running Ethernet out to the controller. Guess I’ll just wait it out.
- Oct 25, 2015
- 5,206
- Pool Size
- 25000
- Surface
- Plaster
- Chlorine
- Salt Water Generator
- SWG Type
- CircuPool RJ-60 Plus
- Oct 25, 2015
- 5,206
- Pool Size
- 25000
- Surface
- Plaster
- Chlorine
- Salt Water Generator
- SWG Type
- CircuPool RJ-60 Plus
Mine's been out since yesterday afternoon as well. I too wasted time chasing down resetting the IAqualink Unit, router etc. Sure would be nice if they pushed out a notification when this happened.
Mine is not working. Red and yellow lights on the box are illuminated but no green light which is the WiFi light. Has anyone spoken with Jandy?
Tried - they are closed. My hope is that all the extra traffic to their website and searches for connection issues trigger some alert to people at Jandy to look into it.
Looks like I'm in the same boat as most of you. I cannot seem to control anything from my control panel either. The only button that responds is the one on the far left to cycle "Auto/Service/Time Out". I'm only about 3 weeks into pool ownership and was wondering if this is normal? Seems like I should still be able to control my system manually when the cloud is down, no? Guess no spa for me today.
EDIT: Figured it out. Needed to switch out of Auto for other controls to work. Now I'll wait for the cloud like everyone else.
EDIT: Figured it out. Needed to switch out of Auto for other controls to work. Now I'll wait for the cloud like everyone else.
Last edited:
Oops, just noticed your comment. Press the button on the far left to cycle the light to service and then you can control the other items in that panel.
Weird that mine is still working. I'm thinking they must have a regional server support system. Seems like almost all of you with outages are in Texas. Web connecting from California and St. Maarten are 
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ThePortableCow
New member
Oklahoma here so makes sense. Working on setting up AqualinkD on my system so I can just eliminate Zodiac/Jandy servers from the equation.Weird that mine is still working. I'm thinking they must have a regional server support system. Seems like almost all of you with outages are in Texas. Web connecting from California and St. Maarten are
Down here in S. Florida. It didn't seem to have he same symptoms as last time and I was thinking about digging into my network to see what broke. Thankfully found this thread first.
It's totally ridiculous that a web based service such as this doesn't have 24 hour tech support on call.
It's totally ridiculous that a web based service such as this doesn't have 24 hour tech support on call.
Ours went down yesterday too and i keep attempting to reset everything and reconnect and can’t get it up and going. How do we know if it is a cloud issue vs an issue with our own equipment?
What is that?Oklahoma here so makes sense. Working on setting up AqualinkD on my system so I can just eliminate Zodiac/Jandy servers from the equation.