They are not damaging anyone's equipment becuase the heater's recommendation is long outdated also.would be shocked if they didn’t amend their documentation to be accurate. If that is actually incorrect they are causing damage to peoples equipment.
You keep assuming the person you get on the phone will have any sort of knowledge of chemistry. They will be reading from a script of FAQ. The heads of the company blindly follow the industry and might not even know, they have no reason to reinvent the wheel.I suspect it is either a typo or old data but getting them to admit that may be tricky.
Not in the pool world.Manufacturers recommendations / spec sheets are basically the Bible in my line of work so that kinda carries over.
We are friends now so I went out in the dark to get a pic to show you what my SWG is stamped with.

Not 'inspect cell' or 'gently clean cell' but *acid clean every 3 months*.
Not buried in a manual, or on the company webpage, but stamped on the device itself. (Also those other two places also, of course). I cannot make adjustments or even just glance to ensure the lights are on without seeing it. It was *that* important to them.
I have 0 to 25 calcium and my TA is in the low range. I cannot scale, yet they want me to soak it in acid for giggles, 4 times a year.
'Because the manufacturer says so' means very little around here, proven more times than we can count.