Heater problems

Thanks for your reply... I know that my main panel that supplies my sub panel is 3-phase. This is a church and we have 3-120volt lines coming in the main 200amp panel which feeds my 60amp sub panel 208volts. My sub panel is not 3-phase I have 2-120volt lines coming in. I hope this helps in explaining how this is wired. I measured 208volts at my heater. Both legs are there. No there are no codes e-1 thru e-5 on display.
 
Thanks for your reply... I know that my main panel that supplies my sub panel is 3-phase. This is a church and we have 3-120volt lines coming in the main 200amp panel which feeds my 60amp sub panel 208volts. My sub panel is not 3-phase I have 2-120volt lines coming in. I hope this helps in explaining how this is wired. I measured 208volts at my heater. Both legs are there.there are no codes on display and I have not checked the remote for open or closed but I will check that. Thanks for your reply
 
That’s what I’m thinking because I can’t set a temperature on it and it seems to be faulty.Thanks again

Do you have any other 220 volt devices coming from that panel? 220 volt is not just 2 110 volt legs. They need to each be from a different bus bar. If both of your 110 volt sides of the 220 come from the same but bar I don't think that will work. Photos of the box would help!
 
I believe this is the manual for your heater - http://images.inyopools.com/cloud/documents/e3t-pool-and-spa-heater-manual.pdf

The manual shows one 60A 240V breaker for the SPA 0011. Why did you say you used a 70A breaker?

Are you sure you have sufficient electrical power connected for your model?

Check that you have the water flow correct and did not switch the input and output connection.

I have not seen anyone around here with that model heater. Let’s see if anyone appears.
Thanks for your reply
I believe this is the manual for your heater - http://images.inyopools.com/cloud/documents/e3t-pool-and-spa-heater-manual.pdf

The manual shows one 60A 240V breaker for the SPA 0011. Why did you say you used a 70A breaker?

Are you sure you have sufficient electrical power connected for your model?

Check that you have the water flow correct and did not switch the input and output connection.

I have not seen anyone around here with that model heater. Let’s see if anyone appears.
thanks for your reply and questions... I do have 1-60amp breaker in my sub panel for this heater. I have 2-70amp breakers out of my main panel going to my sub panel because that is what the manufacturer wanted to the sub panel.I am sure the electrical is correct on this.I 25gpm flow showing on the display and the manual says have to have 15gpm to turn the heaters on.The input and output connection are correct.Thanks again for your help
 
Do you have any other 220 volt devices coming from that panel? 220 volt is not just 2 110 volt legs. They need to each be from a different bus bar. If both of your 110 volt sides of the 220 come from the same but bar I don't think that will work. Photos of the box would help!
The have 208 volts from two legs of a three-phase supply.

In a three phase supply, you have (3) 120 volt legs that are 120 degrees out of phase instead of 180 degrees like you would have at a regular house supply.

Since the angle is 120 degrees, you get a triangle with (2) 120 volt sides and a 208 volt side.

 
Last edited:
Thanks for your reply

thanks for your reply and questions... I do have 1-60amp breaker in my sub panel for this heater. I have 2-70amp breakers out of my main panel going to my sub panel because that is what the manufacturer wanted to the sub panel.I am sure the electrical is correct on this.I 25gpm flow showing on the display and the manual says have to have 15gpm to turn the heaters on.The input and output connection are correct.Thanks again for your help

the part above makes me think that there is not 220 at the heater, above says "2-70amp breakers " that should be a double pole breaker providing the sub with current.
 
The have 208 volts from two legs of a three-phase supply.

In a three phase supply, you have (3) 120 volt legs that are 120 degrees out of phase instead of 180 degrees like you would have at a regular house supply.

Since the angle is 120 degrees, you get a triangle with (2) 120 volt sides and a 208 volt side.

Thanks JamesW... That is some good info on 3-phase panels... I will double check what I have done and make adjustments. Thank you so much
 

Enjoying this content?

Support TFP with a donation.

Give Support
Thanks again for your response... I have 208volts at the heater I measured it so I know I have both 120volts.I will get you a pic of both panels but my main panel is 3-phase 200amp 90ft away from my new install sub panel to spa 60amp double breaker. I’m showing 120 on each leg of sub panel and 208 across both lines. I have 208volts at my heater. I’m just not sure what to do from here? Thanks again and I will get you pics.
Not understanding, if you have 120 on each leg then you should have 240 leg to leg. Something not adding up here.
 
The unit is supposed to show low or high voltage problems. It does not show voltage problems. I do think this should work on 208volts but it will draw more amps.The unit is not shutting down it never comes on for heat.
That's not correct. Motors often (but not always) draw more current with less voltage. Resistive heaters like this one will always draw less current with less voltage. As @JamesW has stated, 208 does not equal 240 volts.

For reference, USA line voltage tolerance is ±5%, so 114-126 volts for 120 V, or 228-252 volts for 240 volts. Running anything rated for 240 volts on 208 volts is way out of spec, since 5% tolerance on 208 would be 198-218 volts.

As an aside, 220 volts is a misnomer, there's no such thing in North America. That would actually be an out of spec voltage.

For those following along at home, residential home wiring is called "split-phase" power, with two hot wires and a neutral. Hot-neutral gives 120 volts, hot-hot gives 240 volts. Commercial buildings often use 208 volt, 3-phase power for lighting and outlets. 208 3-phase uses three phase wires and a neutral. Phase-phase is 208 volts, phase-neutral is 120 volts. 240 volts does not exist in three-phase commercial wiring.
 
Last edited:
  • Like
Reactions: Brussell and Hootz

Enjoying this content?

Support TFP with a donation.

Give Support
Thread Status
Hello , This thread has been inactive for over 60 days. New postings here are unlikely to be seen or responded to by other members. For better visibility, consider Starting A New Thread.