Heater error code

That means Dan is smarter than your pool store.

See if you can find a parts manual for your model of heater. If you have the model number this might be easier. Look for the thermostat probe, it most likely goes into the water inlet on the heater.
 
I could not find a schematic for this unit, so I am not sure where this thermostat probe lives on the unit. There is two ways of testing/fixing this. The preferred method that most people use is,...just throw parts at it. I would rather test and verify. A Volt/Ohm meter is your best friend here as well as a good idea of how to test things with one. Being a thermostat control I would imagine it will either return a voltage to the board telling the controller the temp or offer a resistance to a current flow to do the same. Not having any info on the system and how it works, I can't really offer an opinion or advise on how to test.
Dan
 
You might be surprised how easy it is it replace. From looking at my heater most of the sensors have just two wires that are easily removed and all but one could be turned out with a crescent wrench, the other had screws holding it in.

I agree testing parts is the best way to know what is really broken. Anybody have access to the FSM (factory service manual)?
 
An open could also be a wire. Mice seem to love the taste of wire insulation. Start by having a good looksee.

It would also help a huge amount of you could list the model number of the heater. Makes a big difference when hunting for a manual or an exploded view.
 

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Could this have been caused by improper pool closing by the pool company? That is what we were originally told but not sure if that is still true if it is just a sensor.
I wouldn't think so. All they would have down is drain the water out so it doesn't freeze. The sensor should be safely inside the housing where nobody gets near it.
 
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